Support Professional

15 hours ago

North Lismore, New South Wales, Australia beBeeCustomerCentricity Full time $70,000 - $92,000
Service Advisor Role

We are seeking a skilled professional to provide exceptional customer service and support in a fast-paced environment.

  • Deliver outstanding customer experiences through face-to-face interactions.
  • Build strong relationships with customers and colleagues.
  • Maintain open communication with customers to keep them informed.
  • Collaborate with internal teams to ensure seamless vehicle completions.
  • Resolve customer concerns and complaints efficiently.
  • Provide accurate estimates for additional work or repairs.

Key qualifications include:

  • Proven experience in a customer-facing role, preferably in the automotive industry.
  • Excellent verbal and written communication skills.
  • A proactive and professional approach to work.
  • Ability to work in a KPI-driven environment.
  • Prior experience with Pentana Solutions (Reynolds & Reynolds) is an advantage but not essential.
Benefits
  • Ongoing training and development opportunities.
  • Emphasis on personal and professional growth.
  • Discounted rates on private health insurance.
  • Exclusive discounts on vehicles, parts, and servicing.
  • Employee Assistance Program (EAP) providing support during challenging times.
  • Lifestyle discounts including gym memberships and retail offers.
  • Paid parental leave.

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