Financial Services Specialist
5 days ago
Job Overview:
We are seeking a highly skilled Financial Services Specialist to join our team in Mount Gambier. This role will play a key part in delivering exceptional customer experiences and driving business growth.
About the Role:
As a Financial Services Specialist, you will be responsible for providing comprehensive financial solutions to customers, including transactional services, needs-based conversations, and digital education. You will work closely with colleagues to deliver seamless branch experiences and contribute to a significant uplift in customer engagement and advocacy.
Responsibilities:
- Provide customers with a seamless branch experience by meeting their end-to-end financial needs.
- Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
- Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
- Actively participate in and support bank programs and initiatives.
- Take responsibility to 'know your customer' from a risk perspective.
- Ensure compliance with ANZ and branch policies and procedures.
Requirements:
- Exceptional customer focus with retail experience an advantage.
- Experience in being a user and promoter of technology, with working knowledge in using different digital channels an advantage.
- Ability to multi-task and highly adaptable to change and ambiguity.
- Willingness to work in a collaborative team environment.
- Sound understanding of compliance.
- Excellent communication and interpersonal skills.
Benefits:
We offer a range of benefits, including access to health and wellbeing services, discounts on selected products and services from ANZ, and flexible working arrangements to help you 'make work, work for you'. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
About Us:
We're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. Join us and be part of an organisation where diverse backgrounds, perspectives, and life experiences are celebrated.
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