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Hospitality Manager
2 months ago
About Us
Miller Leith is a prominent leader in the Australian hospitality sector, managing a portfolio of renowned coffee and café brands. With a commitment to exceptional quality and service, the company excels in creating memorable customer experiences and maintaining high standards across its brands. Focused on fostering a supportive and dynamic work environment, the company drives growth and innovation in the hospitality industry.
The Role
As the Venue Manager, you'll oversee daily operations of a busy venue in a fast-paced environment, ensuring efficient service and high standards. Your role includes managing front-of-house and back-of-house activities, financial responsibilities like cost of goods sold (COGS) and cost of equipment (COE), and conducting profit and loss reviews. You'll set the standard for customer service, handle inquiries and complaints, manage inventory, order supplies, and train and mentor staff.
Key Responsibilities
- Manage daily operations of a busy venue, ensuring efficient service and high standards.
- Oversee front-of-house and back-of-house activities, including financial responsibilities.
- Conduct profit and loss reviews to drive business growth.
- Set the standard for customer service, handle inquiries and complaints.
- Manage inventory, order supplies, and train and mentor staff.
Requirements
- Extensive experience in hospitality management, with a background in a managerial role within the industry.
- Strong leadership skills, with the ability to inspire and manage a diverse team effectively.
- Solid understanding of financial management, including budget control and financial reporting.
- Exceptional customer service skills, with a commitment to delivering an elevated dining experience.
- Ability to thrive in a fast-paced environment and adapt to changing demands.
- Experience as a barista and a strong knowledge of coffee are beneficial.
- Flexibility to work various shifts, including weekends and holidays.
- Responsible Service of Alcohol Certificate and Food Safety Supervisor Certificate (or willingness to obtain).
Benefits
- Opportunity to work with a leading brand in the hospitality sector.
- Dynamic and supportive work environment that values growth and innovation.
- Competitive salary with opportunities for performance-based rewards.
- Training and development programs to enhance your skills and career progression.
- A role where you can make a tangible impact on both customer experience and team success.
