Drive Business Transformation
2 days ago
This role entails strategic planning and execution to drive business transformation. The ideal candidate will possess strong analytical and communication skills, with the ability to work collaboratively across functions.
Key Responsibilities:- Process Optimization: Collaborate with stakeholders to design and implement process improvements, ensuring seamless workflow and efficient resource allocation.
- System Integration Support: Facilitate the transition from legacy systems to Microsoft Dynamics, capturing requirements and identifying gaps to ensure successful implementation.
- Stakeholder Engagement: Proactively elicit and validate requirements, ensuring the system meets operational needs.
- Training & Documentation: Develop training materials and facilitate sessions to ensure knowledge transfer across teams.
- Level 3 Support & Ticket Analysis: Investigate system issues, analyze support tickets, and define functional change requirements to support development and troubleshooting.
- Cross-functional Collaboration: Partner with developers, support teams, and other specialists to ensure delivery of business value.
- Proficiency in Jira, Confluence, and Microsoft Visio.
- Strong business process mapping techniques and tools.
- Experience supporting CRM migrations or working with Microsoft Dynamics is an asset.
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