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Global Trade Operations Coordinator

2 weeks ago

Melbourne, Victoria, Australia Kuehne + Nagel AS Full time

We're looking for a skilled Global Trade Operations Coordinator to join our team, who will be responsible for supporting customers through various stages of their journey with us.

Your Key Responsibilities
  1. To identify and qualify customer inquiries, providing quotes and solutions that meet their needs while adhering to our pricing guidelines.
  2. Support customer onboarding by collecting and transferring customer requirements into our systems, ensuring seamless integration.
  3. To process customer orders into the operational workflow, fostering open communication with customers to ensure their expectations are met.
  4. Collaborate with the Finance department to monitor and adjust credit limits based on daily business developments, preventing potential challenges.
  5. Thoroughly document, analyze, and resolve customer complaints, implementing corrective actions to eliminate recurring issues.
Your Required Skills and Qualifications