Customer Experience Specialist
2 days ago
A Customer Service Coordinator role is available in our organization.
About the RoleThe Customer Service Coordinator will be responsible for liaising with customers and other departments, investigating and assessing warranty cases at the escalated stage.
The successful candidate will ensure that customer concerns are resolved to company standards.
This is an excellent opportunity for individuals who are passionate about delivering top-notch customer service and resolving complex issues.
Key Responsibilities- Work closely with a team of 8 to resolve warranty cases.
- Liaise with customers via phone and email to ensure seamless customer service and support.
- Candidate must have customer service experience in an office-based role.
- Excellent communication and customer service skills are essential.
- Strong problem-solving skills and ability to handle challenging situations are required.
- Great attention to detail and technical skills are necessary.
- Job security at a publicly listed company.
- Competitive salary.
- Continuous training and career development opportunities.
- A supportive team environment.
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