Client Services Officer
3 weeks ago
We are seeking a dedicated and passionate Client Services Officer to join our team at Relationships Australia South Australia (RASA). As a Client Services Officer, you will play a vital role in delivering exceptional client service and administrative support across our range of services.
Key Responsibilities:- Deliver exceptional client service at the initial point of contact and consistently throughout the entire client interaction with RASA, adhering to best practices.
- Employ a restorative approach to build strong relationships with internal teams, supporting a “No wrong door” approach in addressing client inquiries.
- Conduct triage and identify service needs for clients and visitors, whether on-site or via phone, which includes scheduling appointments and providing information about RASA services.
- Welcoming and assisting clients and visitors at the front desk, ensuring a high standard of risk management at the site.
- Demonstrating adaptability in service delivery to effectively meet the diverse needs of clients, including those with varying abilities, languages, and cultural backgrounds, both in-person and through digital platforms, as they access RASA services.
- Certificate IV (AQF level 4) in Community Services (or willingness to complete within 12 months).
- Availability to work Monday from 9:00am to 5:06pm, Tuesday from 11:00am to 6:06pm, and Wednesday from 9:00am to 1:54pm.
- Competitive annual salary + Super + Salary Packaging* (to increase your take home pay).
- Located in Berri.
*How Salary Packaging can increase your take home pay
Salary packaging is an entitlement granted by the Federal Government to workers in approved non-government and health organisations. Salary packaging can increase your take home salary by creating tax-free earnings. In effect, $15,899 of your wage can be paid tax-free in each fringe benefit tax year. This 'tax-free' amount is in addition to the tax-free threshold of $18,200 for income.
Follow the link to the Salary Packaging information provided by AccessPay, our chosen provider, to find out more.
About RASA
Relationships Australia South Australia (RASA) is a not-for-profit, secular, community organisation, helping people to overcome difficulties and bring about positive change in their lives. We offer services for families, couples, and individuals of all ages, backgrounds, and abilities. To find out more about RASA, go to rasa.org.au.
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