Hotel Operations Manager

3 weeks ago


Perth, Western Australia Pan Pacific Hotels Group Full time
Hotel Operations Manager

The Pan Pacific Hotels Group is seeking a highly skilled Hotel Operations Manager to join our team. As a key member of our Rooms Division, you will be responsible for overseeing the smooth operation of our hotel, ensuring exceptional guest satisfaction, and driving business growth.

Key Responsibilities:
  • Manage Front Office and Duty Manager responsibilities, including staff management, operations coordination, and brand standard adherence.
  • Ensure guest satisfaction by inspecting VIP rooms, walking through hotel outlets, and promoting hotel facilities and loyalty programs.
  • Manage inventory availability, room allocation, and provide recommendations for operational improvements.
  • Assist with staff management, including appraisals, disciplinary matters, shift rostering, and ensuring seamless operation in our Pacific Club Lounge.
Requirements:
  • Proven experience in a similar role, with strong problem-solving abilities and solution-focused approach.
  • Demonstrates leadership by example, constantly seeking ways to improve processes and team performance.
  • Exceptional interpersonal, time management, and communication skills, with the ability to build rapport effectively.
  • Flexibility to work various shifts, including mornings, evenings, overnights, weekends, and public holidays; knowledge of Opera PMS is highly desirable.
Benefits:
  • Discounted on-site parking
  • Complimentary meal whilst on shift
  • 50% discounted food and beverages across all Oceania properties
  • Discounted accommodation across worldwide Pan Pacific Hotels Group properties

Annual Remuneration: $73,150 - $80,000 + Superannuation



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