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People Experience Leader

3 weeks ago

City of Banyule, Australia beBeeCustomerExperience Full time $96,000 - $124,000
Job Overview

A key role exists for a leader to manage and drive the success of customer-facing teams. The successful candidate will possess excellent communication, interpersonal, and leadership skills.

The role involves overseeing operational activity, ensuring consistent achievement of performance metrics, and championing innovation and change within the organisation.

The ideal candidate will have 3-5 years of experience in customer experience management or a related field and be able to build strong relationships with cross-functional teams.

Key Responsibilities:

  • Leadership and management of direct reports
  • Performance monitoring and coaching
  • Collaboration with internal stakeholders to deliver results
  • Identifying and implementing process improvements

Required Attributes & Skills:

  • Exceptional leadership and coaching abilities
  • Strong communication and stakeholder engagement skills
  • Ability to drive change and implement process improvements
  • Passion for delivering exceptional customer experiences

Benefits:

  • Comprehensive health insurance discounts
  • Access to fitness centres and pools at a subsidised rate
  • Career growth and development opportunities
  • Confidential health and well-being support

Healius is committed to diversity and inclusion and welcomes suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

Apply now and join our dynamic team.

Job Details
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: Hospitals and Healthcare