Senior Process Integration Specialist

2 weeks ago


Sydney, New South Wales, Australia beBeeTransition Full time $156,277

About the Position

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The Service Transition Manager plays a pivotal role in bridging knowledge gaps between operational teams and ensuring seamless alignment of Configuration Management with Change Management processes. As a key technical ICT specialist, they develop, maintain, and enhance Change Management, Release Management, and Configuration Management processes to meet business needs.

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Key Responsibilities

  • Collaborate closely with managers to define strategic priorities and shape service management processes.
  • Work with stakeholders to deliver timely services and processes that meet business requirements.
  • Identify opportunities for quality improvements, resolve issues, and control cost and delivery timescales effectively.
  • Take ownership of establishing Change Management, Release Management, Knowledge Management, and Configuration Management processes.
  • Ensure all activities within processes are performed according to documented process guidelines and meet the aims of process definition.
  • Develop and implement process strategy, design policies, standards, templates, documentation, training, communication, process operations, compliance review, audit, and improvement initiatives.
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Requirements

  • IT Service Management ITIL Intermediate Certification or higher is essential, along with ITIL Foundation Certification and proficiency in ServiceNow.
  • Strong stakeholder management and communication skills to liaise with stakeholders at all levels.
  • Proven ability to work at management level across complex and dynamic organisations.
  • Ability to interpret, embed, and improve upon best practice policies, processes, and procedures.
  • Experience conducting complex analysis, identifying relationships, causes, and effects, resolving key issues, and delivering improvements.


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