Customer Service Representative

As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the best possible experience.

You will work closely with our customers to understand their needs and provide personalized solutions to meet their expectations. This includes assisting them in locating, demonstrating, selecting, carrying, and loading merchandise, as well as providing information on all stock, special order merchandise, feature benefits, application, and warranty information related to our programs.

Additionally, you will be responsible for cross-functionally training in other areas of the store to help deliver the best customer service and receiving and directing calls appropriately to meet the needs of customers and associates.

Other responsibilities include monitoring notifications to maintain customer service expectations when customers are on the way, arrived, or a new order has been submitted, informing Department Supervisor about fulfillment area (e.g., staffing, projects, products, stock) in-person, over the phone, via email, and/or by writing and sharing status reports, and acting as liaison between Pro and fulfillment departments, ensuring all Pro orders are picked and staged within timeframe needed.

You will also be responsible for ensuring all pro pickup, delivery and install orders are picked and staged on time, pulling, preparing, inspecting, staging, and loading merchandise for customers, contractors, and delivery truck orders according to invoice or loading ticket, using power equipment when needed, verifying products match invoices and orders by reviewing items, model numbers, quantities, and descriptions, working supplemental fulfillment tasks as needed (e.g. unfulfilled orders report, restocking expired orders, conducting order audits), and completing delivery and pickup administrative tasks, including auditing staging locations, contacting customers, and removing expired/cancelled orders from staging areas.

In addition to these responsibilities, you will be expected to maintain a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates. You will also be responsible for adhering to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices. You will operate store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, forklifts, pallet jacks, electric lifts, compacter baler, tool rentals).

• Exceptional customer service skills
• Ability to work effectively in a fast-paced environment
• Strong communication and interpersonal skills
• Basic math skills and accuracy with handling cash and operating a point-of-sale system
• Ability to work flexible schedules, including nights, weekends, and holidays

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, paid time off, and opportunities for professional growth and development.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.