Warehouse Operations Manager

2 weeks ago

Sydney, New South Wales, Australia Toll Transport Pty Ltd Full time

About Toll Transport Pty Ltd

We are a leading logistics company that moves the businesses that move the world. Our team of 16,000+ people can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post.

Import Export Warehouse Manager Role

As a key member of our Toll Global Forwarding division, you will play a vital role in creating and driving a high-performing, positive, and safety-obsessed team culture. You will direct, co-ordinate, supervise and achieve service objectives regarding the secure and safe transition of our cargo, within the air and ocean freight chain of receipt and redelivery.

Key Responsibilities

  • Manage Import Export Air freight, RACA (regulated air cargo agent) – DAWR – quarantine regulations – managing all aspects CW1 (CargoWise)
  • Identify and recommend innovations to improve work practices, processes, equipment or systems which would enhance service offerings to customers resulting in growth
  • Ensure the highest standards of safety, efficiency and service are achieved, including processing of all orders, on-time and accurately
  • Contribute to building a strong team ethos that facilitates continuous improvement and the creation of a high-performance culture
  • Put the Customer First - assess customer needs effectively and weigh alternative approaches or solutions ensuring the customer is put first and achieve longer term commitment to Toll beyond the customer's immediate needs
  • Ensure the health and safety of employees, contractors, customers and visitors through eliminating or minimising the risks associated with their business facilities, fleet, plant equipment and services
  • Be accountable for the designated operational area of responsibility, with a sound working knowledge of all warehousing duties performed

Requirements

  • Able to demonstrate extensive import export management experience in transport, logistics or related industry with a thorough understanding of Import Export air freight Management Experience
  • Proficient computer skills with good written and verbal communication skills
  • Knowledge in CW1, RACA, DAWR and quarantine regulations
  • Strong Safety Leadership and establishing processes
  • Team Leadership – ability to upskill and mentor staff

What We Offer

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll, we value a diverse, inclusive and authentic workplace. If you have similar skills and are willing to learn, we encourage you to apply. We know that some people hesitate to apply for jobs unless they meet every single qualification. We believe that everyone is welcome, including those of all ages, ethnicities, genders and abilities.

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