IT Service Management Specialist

1 month ago


Sydney, New South Wales, Australia Pyramid Global Technologies Full time

About the role of IT Service Management at Pyramid Global Technologies

Job Description:

As an IT Service Management Specialist, you will be responsible for delivering high-quality IT services to our clients. With 5-8 years of experience in IT Service Operation, Customer first approach, ITIL, CCB, and SLA, you will be a key member of our team.

Key Responsibilities:

IT Service Operation: Ensure seamless delivery of IT services to our clients.

Customer first: Focus on providing exceptional customer experience.

ITIL: Implement ITIL best practices to improve service quality.

CCB: Collaborate with cross-functional teams to drive business outcomes.

SLA: Manage service level agreements to meet client expectations.

What we offer:

Opportunity to work with a leading technology company.

Collaborative and dynamic work environment.

Professional growth and development opportunities.



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