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IT Support Specialist

3 weeks ago

Ryde, Australia beBeeTechnical Full time $73,300 - $114,530

Unlock Your Potential in IT Support

A career-defining opportunity awaits as a Technical Support Engineer within our dynamic Hypercare team.

We're seeking an exceptional professional to deliver high-quality IT support to veterinary clinics during critical system transitions, upgrades, and day-to-day operations. As a Level 2 Technical Support Engineer, you'll be the go-to expert for troubleshooting hardware, software, and network issues.

You will work closely with clinic teams, IT specialists, and project managers to ensure seamless system deployments, migrations, and optimizations. This includes providing fast and effective support, documenting solutions, escalating complex issues when necessary, and continuously improving IT service delivery.

Key Responsibilities:

  • Provide technical support to clinics, resolving hardware, software, and network issues promptly.
  • Assist with system migrations, deployments, and upgrades as part of the Hypercare team.
  • Work collaboratively with clinic staff to ensure smooth transitions and resolve issues efficiently.
  • Escalate complex issues when necessary while maintaining ownership of customer experience.
  • Document troubleshooting steps, solutions, and best practices to enhance support efficiency.

Requirements:

  • Minimum 3 years of experience in IT support roles.
  • Extensive knowledge of Microsoft 365 products, Windows Desktop & Server, and Active Directory.
  • Strong networking skills and experience.
  • Experience with telephony (on-premise and hosted) and service ticket systems.
  • Excellent communication and problem-solving skills.
  • Attention to detail and a strong customer service orientation.

Desirable:

  • Previous experience working with Managed Service Providers.
  • Additional certifications in relevant IT fields.
  • Experience with advanced networking solutions and cloud technologies.

Why Join Our Team?

As a valued member of our team, you'll enjoy a dynamic and supportive environment where collaboration drives innovation and fuels personal growth. You'll have opportunities to develop your skills, advance your career, and make a meaningful impact on animal welfare.

Our company values diversity, equality, and inclusion. We welcome applications from individuals who share our passion for delivering exceptional IT support services.

How to Apply:

Send your application, including your resume and a cover letter outlining your relevant experience and qualifications.