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Customer Service Liaison

2 months ago


Brisbane, Queensland, Australia Nobul Full time

About the role:

Nobul, a leading national building company, is seeking a highly skilled Customer Care Coordinator to join their Brisbane team. This exciting opportunity will offer you a challenging yet rewarding experience, working within a high-performing team and contributing to the company's success.

Key Responsibilities:

  • Liaise with clients to ensure their new home build is progressing smoothly
  • Collate and distribute contracts, ensuring timely and accurate communication
  • Record all correspondence in CRM platforms, maintaining accurate records
  • Assist Building Supervisors with building matters and client feedback, providing exceptional customer service
  • Ensure company procedures are adhered to, maintaining compliance and quality standards
  • Provide regular reporting to management, highlighting key performance indicators and areas for improvement

About you:

  • You possess strong time management skills, with the ability to prioritize tasks and meet deadlines
  • Ideally, you have 2 years of experience in an Administration/Customer Service role, preferably in the residential building industry
  • You have exposure to building contracts and can read and explain them accurately, ensuring client understanding
  • You have a sound knowledge of Microsoft Office Suite, with proficiency in key applications
  • You are committed to providing a high level of customer service, ensuring client satisfaction and loyalty