Customer Success Manager

3 days ago


The Vale, Australia Wipro Technologies Full time
About Us

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs.

Job Summary

The Delivery Head will be responsible for ensuring excellent customer service delivery of all technology solutions and products to clients. This includes effective project management, service metrics tracking, budget management, issue resolution, optimal resource allocation, and maintenance of a skilled team of delivery resources.

Key Responsibilities:
  1. Service Delivery Excellence
  • Oversee and manage service delivery by meeting all contractual/SLA commitments.
Technical and Operational Issue Resolution
  • Manage and resolve complex project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage.
Resource Allocation and Retention
  • Ensure effective transition from the client with well-documented and clear process understanding along with the right manpower requirements with requisite skill and training to undertake delivery.
Process Excellence
  • Prioritize and drive initiatives for continuous improvement to improve top-line revenue and bottom-line margins.
Contribute to Revenue and Profitable Growth
  • Ensure excellent service delivery of all products and solutions to achieve approved margin targets on assigned accounts.
Develop, Manage, and Leverage Relationships in Account
  • Identify key stakeholders/decision makers in client organization and develop and strengthen relationships with them.
Drive Delivery Transformation through Automation and Innovation Focus
  • Create and drive automation charter and related initiatives within account client (wherever applicable).


  • Council of the City of Sydney, Australia Nearmap Full time

    Company DescriptionThe sky's not the limit at Nearmap.Nearmap is the Australian-founded, global tech pioneer innovating the location intelligence game. Customers rely on Nearmap for consistent, reliable, high-resolution imagery, insights, and answers to create meaningful change in the world and propel industries forward. Harnessing its own patented camera...


  • Council of the City of Sydney, Australia ClearCompany Full time

    Key Media, a global leader in niche B2B publishing, reaches over 2.4 million monthly visitors annually across multiple platforms.We are seeking a Customer Success Manager (CSM) to act as a trusted advisor to our clients. This role will ensure clients maximize their value from Key Media's offerings, driving satisfaction, retention, and growth. As CSM, you'll...

  • Senior Manager

    5 days ago


    Council of the City of Sydney, Australia Servicenow Full time

    About This RoleWe're seeking an experienced leader to drive customer success in their designated Major Area. The successful candidate will be responsible for leading a team that ensures every customer is committed to Service Now for life and has access to all necessary resources to address any satisfaction, adoption, professional services, or renewal...


  • The Vale, Australia Grill'd Full time

    Are you a people person? Do you love working in fast-paced environments and making a difference in people's lives?We're on the lookout for talented individuals who share our passion for delivering exceptional customer experiences and creating a lively atmosphere in our restaurants.Job RequirementsTo be successful in this role, you'll need:Excellent...


  • The City of Norwood Payneham and St Peters, Australia Ventia Pty Limited Full time

    Ventia are currently seeking a Customer Success Manager responsible for managing key relationships for a portfolio within the 49 Government Agencies that Ventia manages assets for and building strong relationships with key stakeholders such as industry and delivery partners. You will have strong stakeholder and communication skills. This position will see...


  • Council Of The City Of Sydney, Australia SKUTOPIA Full time

    About us: SKUTOPIA is a fast-growing Australian Technology Driven third party logistics Company (3 PL).We're building innovative ecosystems that power the booming e-commerce industry.Our team is driven to create innovative products, a sustainable planet and society, and on a mission to democratise and decarbonise logistics.At SKUTOPIA, we offer unique...


  • Council Of The City Of Sydney, Australia Tbwa ChiatDay Inc Full time

    SKUTOPIA is a fast-growing Australian Technology Driven third party logistics Company (3 PL).We're building innovative ecosystems that power the booming e-commerce industry.Our team is driven to create innovative products, a sustainable planet and society, and on a mission to democratise and decarbonise logistics.At SKUTOPIA, we offer unique products that...


  • Council Of The City Of Sydney, Australia SKUTOPIA Full time

    Head of Customer Success SKUTOPIA is a fast-growing Australian Technology Driven third party logistics Company (3 PL).We're building innovative ecosystems that power the booming e-commerce industry.Our team is driven to create innovative products, a sustainable planet and society, and on a mission to democratise and decarbonise logistics.At SKUTOPIA, we...


  • Council of the City of Sydney, Australia Nearmap Full time

    Company OverviewNearmap is a leading provider of location intelligence solutions. Our mission is to empower customers with accurate, reliable, and high-resolution imagery, insights, and answers to drive meaningful change.Job DescriptionAs a Customer Success Manager, you will play a pivotal role in supporting our strategic portfolio of Mid Market and...


  • The Vale, Australia Gluestore Full time

    About Accent Group Limited:We are the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand.Our portfolio includes over 33 brands and 35 online platforms, with Glue Store being the original 'House of Brands' premium retailer.We exist to deliver on-trend...


  • Council of the City of Ryde, Australia ShiftCare Full time

    Who are we?ShiftCare is a leading SaaS platform designed to streamline operations for care providers, including disability support, in-home aged care, and allied health professionals. Thousands of companies (5,000+) rely on ShiftCare to optimise the way they deliver care through scheduling, invoicing, time and attendance. Our mission is to empower care...


  • The Vale, Australia Grill'd Full time

    Welcome to Grill'd: We're a dynamic Australian restaurant chain committed to serving high-quality food while promoting sustainability and community involvement. As an Assistant Restaurant Manager, you'll lead a team to deliver exceptional customer experiences and great burgers.Job Summary: We're seeking an experienced leader to join our team as an Assistant...


  • The Vale, Australia Hungry Jack's Full time

    About Hungry Jack'sWe are a proud Australian-owned company with a rich history spanning over 50 years. Our mission is to provide exceptional customer experiences and create memorable moments for our guests.Our ValuesWe value diversity, inclusivity, and respect in all aspects of our business. We believe that when we come together as one team, we can achieve...


  • Council of the City of Ryde, Australia Alcon Full time

    Are you ready to take your sales career to the next level? As a Senior Account Growth Specialist, you will play a critical role in driving sales growth and market share through effective customer relationships and business planning.Korn Ferry RPO Project Manager | Talent & People | HealthcareAlcon is a global leader in eye care, committed to fostering an...


  • Council Of The City Of Sydney, Australia Tbwa ChiatDay Inc Full time

    About UsAt SKUTOPIA, we are shaping the future of logistics by building innovative ecosystems that power the booming e-commerce industry.We're a dynamic and purpose-driven company that empowers businesses to efficiently manage orders, inventory, shipping, and warehousing across multiple storefronts with our SaaS solution.Our RaaS (Robotics as a Service)...


  • The Vale, Australia Grill'd Healthy Burgers Full time

    Do you have what it takes to lead a team of passionate individuals and drive sales growth, improve operational efficiency, and maintain high standards of customer service? If so, we want to hear from you!About the CompanyGrill'd Healthy Burgers is an Australian-owned restaurant chain specialising in healthy burgers. We're passionate about serving up epic...


  • The Vale, Australia Vodafone Australia Part time

    At Vodafone, you could say we do 'retail' a little differently. We are about connecting people. The power of community, and the buzz you get from helping people to connect – this is what drives us to do good work.What you'll be doingYou'll spend your time being a customer champion; discovering what our customers want and need and helping them use...


  • The Vale, Australia Guzman y Gomez Limited Full time

    Job DescriptionOur ideal candidate is a motivated and enthusiastic individual who is passionate about delivering exceptional customer service.You will be responsible for taking orders, preparing food, and maintaining a clean and welcoming environment.You will work collaboratively with our team to ensure seamless service delivery and high-quality...


  • Council of the City of Ryde, Australia KARL STORZ SE & Co. KG Full time

    KARL STORZ is dedicated to promoting careers and long-term relationships with our customers. As a family-run company, we prioritize trust and reliability in our interactions.About the PositionThis role involves overseeing the tenders & contracts team, managing customer relationships, and developing sales strategies.The ideal candidate will have strong...


  • The Vale, Australia Grill'd Healthy Burgers Full time

    Are you a motivated and results-driven leader looking for a new challenge? Do you have experience in the fast food industry and a proven track record of success? If so, we want to hear from you!About the CompanyGrill'd Healthy Burgers is an Australian-owned restaurant chain specialising in healthy burgers. We're passionate about serving up epic vibes,...