Customer Success Manager
3 days ago
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs.
Job SummaryThe Delivery Head will be responsible for ensuring excellent customer service delivery of all technology solutions and products to clients. This includes effective project management, service metrics tracking, budget management, issue resolution, optimal resource allocation, and maintenance of a skilled team of delivery resources.
Key Responsibilities:- Service Delivery Excellence
- Oversee and manage service delivery by meeting all contractual/SLA commitments.
- Manage and resolve complex project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage.
- Ensure effective transition from the client with well-documented and clear process understanding along with the right manpower requirements with requisite skill and training to undertake delivery.
- Prioritize and drive initiatives for continuous improvement to improve top-line revenue and bottom-line margins.
- Ensure excellent service delivery of all products and solutions to achieve approved margin targets on assigned accounts.
- Identify key stakeholders/decision makers in client organization and develop and strengthen relationships with them.
- Create and drive automation charter and related initiatives within account client (wherever applicable).
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Customer Success Manager
1 day ago
Council of the City of Sydney, Australia Nearmap Full timeCompany DescriptionThe sky's not the limit at Nearmap.Nearmap is the Australian-founded, global tech pioneer innovating the location intelligence game. Customers rely on Nearmap for consistent, reliable, high-resolution imagery, insights, and answers to create meaningful change in the world and propel industries forward. Harnessing its own patented camera...
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Customer Success Manager
7 days ago
Council of the City of Sydney, Australia ClearCompany Full timeKey Media, a global leader in niche B2B publishing, reaches over 2.4 million monthly visitors annually across multiple platforms.We are seeking a Customer Success Manager (CSM) to act as a trusted advisor to our clients. This role will ensure clients maximize their value from Key Media's offerings, driving satisfaction, retention, and growth. As CSM, you'll...
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Senior Manager
5 days ago
Council of the City of Sydney, Australia Servicenow Full timeAbout This RoleWe're seeking an experienced leader to drive customer success in their designated Major Area. The successful candidate will be responsible for leading a team that ensures every customer is committed to Service Now for life and has access to all necessary resources to address any satisfaction, adoption, professional services, or renewal...
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Customer Experience Specialist
7 days ago
The Vale, Australia Grill'd Full timeAre you a people person? Do you love working in fast-paced environments and making a difference in people's lives?We're on the lookout for talented individuals who share our passion for delivering exceptional customer experiences and creating a lively atmosphere in our restaurants.Job RequirementsTo be successful in this role, you'll need:Excellent...
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Customer Success Manager
6 days ago
The City of Norwood Payneham and St Peters, Australia Ventia Pty Limited Full timeVentia are currently seeking a Customer Success Manager responsible for managing key relationships for a portfolio within the 49 Government Agencies that Ventia manages assets for and building strong relationships with key stakeholders such as industry and delivery partners. You will have strong stakeholder and communication skills. This position will see...
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Head Of Customer Success
4 weeks ago
Council Of The City Of Sydney, Australia SKUTOPIA Full timeAbout us: SKUTOPIA is a fast-growing Australian Technology Driven third party logistics Company (3 PL).We're building innovative ecosystems that power the booming e-commerce industry.Our team is driven to create innovative products, a sustainable planet and society, and on a mission to democratise and decarbonise logistics.At SKUTOPIA, we offer unique...
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Head Of Customer Success
1 week ago
Council Of The City Of Sydney, Australia Tbwa ChiatDay Inc Full timeSKUTOPIA is a fast-growing Australian Technology Driven third party logistics Company (3 PL).We're building innovative ecosystems that power the booming e-commerce industry.Our team is driven to create innovative products, a sustainable planet and society, and on a mission to democratise and decarbonise logistics.At SKUTOPIA, we offer unique products that...
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Head Of Customer Success
2 weeks ago
Council Of The City Of Sydney, Australia SKUTOPIA Full timeHead of Customer Success SKUTOPIA is a fast-growing Australian Technology Driven third party logistics Company (3 PL).We're building innovative ecosystems that power the booming e-commerce industry.Our team is driven to create innovative products, a sustainable planet and society, and on a mission to democratise and decarbonise logistics.At SKUTOPIA, we...
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Customer Success Manager
23 hours ago
Council of the City of Sydney, Australia Nearmap Full timeCompany OverviewNearmap is a leading provider of location intelligence solutions. Our mission is to empower customers with accurate, reliable, and high-resolution imagery, insights, and answers to drive meaningful change.Job DescriptionAs a Customer Success Manager, you will play a pivotal role in supporting our strategic portfolio of Mid Market and...
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Glue Store Customer Experience Specialist
7 days ago
The Vale, Australia Gluestore Full timeAbout Accent Group Limited:We are the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand.Our portfolio includes over 33 brands and 35 online platforms, with Glue Store being the original 'House of Brands' premium retailer.We exist to deliver on-trend...
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Junior Customer Success Account Manager
4 days ago
Council of the City of Ryde, Australia ShiftCare Full timeWho are we?ShiftCare is a leading SaaS platform designed to streamline operations for care providers, including disability support, in-home aged care, and allied health professionals. Thousands of companies (5,000+) rely on ShiftCare to optimise the way they deliver care through scheduling, invoicing, time and attendance. Our mission is to empower care...
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Customer Service Supervisor
7 days ago
The Vale, Australia Grill'd Full timeWelcome to Grill'd: We're a dynamic Australian restaurant chain committed to serving high-quality food while promoting sustainability and community involvement. As an Assistant Restaurant Manager, you'll lead a team to deliver exceptional customer experiences and great burgers.Job Summary: We're seeking an experienced leader to join our team as an Assistant...
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Customer Service Representative
7 days ago
The Vale, Australia Hungry Jack's Full timeAbout Hungry Jack'sWe are a proud Australian-owned company with a rich history spanning over 50 years. Our mission is to provide exceptional customer experiences and create memorable moments for our guests.Our ValuesWe value diversity, inclusivity, and respect in all aspects of our business. We believe that when we come together as one team, we can achieve...
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Customer Success Director
6 days ago
Council of the City of Ryde, Australia Alcon Full timeAre you ready to take your sales career to the next level? As a Senior Account Growth Specialist, you will play a critical role in driving sales growth and market share through effective customer relationships and business planning.Korn Ferry RPO Project Manager | Talent & People | HealthcareAlcon is a global leader in eye care, committed to fostering an...
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Customer Success Strategist Lead
7 days ago
Council Of The City Of Sydney, Australia Tbwa ChiatDay Inc Full timeAbout UsAt SKUTOPIA, we are shaping the future of logistics by building innovative ecosystems that power the booming e-commerce industry.We're a dynamic and purpose-driven company that empowers businesses to efficiently manage orders, inventory, shipping, and warehousing across multiple storefronts with our SaaS solution.Our RaaS (Robotics as a Service)...
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Grill and Customer Experience Expert
2 days ago
The Vale, Australia Grill'd Healthy Burgers Full timeDo you have what it takes to lead a team of passionate individuals and drive sales growth, improve operational efficiency, and maintain high standards of customer service? If so, we want to hear from you!About the CompanyGrill'd Healthy Burgers is an Australian-owned restaurant chain specialising in healthy burgers. We're passionate about serving up epic...
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Customer Solutions Advisor
6 days ago
The Vale, Australia Vodafone Australia Part timeAt Vodafone, you could say we do 'retail' a little differently. We are about connecting people. The power of community, and the buzz you get from helping people to connect – this is what drives us to do good work.What you'll be doingYou'll spend your time being a customer champion; discovering what our customers want and need and helping them use...
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Customer Service Representative
20 hours ago
The Vale, Australia Guzman y Gomez Limited Full timeJob DescriptionOur ideal candidate is a motivated and enthusiastic individual who is passionate about delivering exceptional customer service.You will be responsible for taking orders, preparing food, and maintaining a clean and welcoming environment.You will work collaboratively with our team to ensure seamless service delivery and high-quality...
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Customer Success Advocate
2 days ago
Council of the City of Ryde, Australia KARL STORZ SE & Co. KG Full timeKARL STORZ is dedicated to promoting careers and long-term relationships with our customers. As a family-run company, we prioritize trust and reliability in our interactions.About the PositionThis role involves overseeing the tenders & contracts team, managing customer relationships, and developing sales strategies.The ideal candidate will have strong...
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Restaurant Operations Manager
2 days ago
The Vale, Australia Grill'd Healthy Burgers Full timeAre you a motivated and results-driven leader looking for a new challenge? Do you have experience in the fast food industry and a proven track record of success? If so, we want to hear from you!About the CompanyGrill'd Healthy Burgers is an Australian-owned restaurant chain specialising in healthy burgers. We're passionate about serving up epic vibes,...