Global Services Specialist

15 hours ago


Brisbane, Queensland, Australia Wenco International Mining Systems Full time
{"Job Title": "Global Services Specialist", "Job Description": "

At Wenco International Mining Systems, we are committed to providing a stable and exciting work environment that allows every employee to build and grow their career.

We are seeking a full-time Global Services Specialist to join our office in Brisbane, Australia.

The Global Services Specialist will work with Customers and Partners globally to ensure the correct implementation and usage of Wenco safety solutions. The Specialist will provide advanced support to our Level 1 support resources and partners globally, analyse data, rollout of hotfixes, as well as develop and document proposals and enhancements to improve the Wenco Safety solutions to meet the end user's business needs.

Key Responsibilities:

  • Provide technical support to level one support resources and partners globally.
  • Technical support and troubleshooting for hardware, software, and interface issues.
  • Manage the Mobile Device Management (MDM) system and service provider.
  • Analyse and report on Case Data from CRM system (Jira, Zendesk or equivalent).
  • Analysing customer usage and event data.
  • Incident investigation and report facilitation.
  • Identify, develop and implement best practices regarding setup, configuration and use of safety solutions.
  • Develop Technical documentation, communications, and training material.

Requirements:

  • +3 years Technical support experience.
  • Experience in using CRM support tools JIRA / Zendesk / Confluence) for Technical products.
  • Experience in managing Tickets/cases and analysing case data.
  • Experience using Mobile Device Management system (SAAS Model).
  • Experience in drawing up technical documentation.
  • Technical trouble shooting experience (Hardware and Software).
  • Technical Account Management experience.
  • Analytically minded with attention to detail.
  • Customer centric belief and attitude.
  • Experiencing providing training to support staff would be beneficial.
  • Knowledge of mining and safety sector would be beneficial.

Travel:

  • Up to 10% domestic and international travel.
"}

  • Brisbane, Queensland, Australia Wenco International Mining Systems Full time

    About Wenco International Mining SystemsWe are a leading provider of technology solutions for the mining industry, committed to delivering innovative and effective solutions to our customers.Job SummaryWe are seeking a highly skilled and experienced Global Services Specialist - Safety to join our team in Brisbane, Australia. The successful candidate will be...


  • Brisbane, Queensland, Australia NC Legal Full time

    Job Title: Global Disputes 3-8 PQEAbout the Role:We are seeking an experienced Global Disputes lawyer to join our team at NC Legal. As a Global Disputes Specialist, you will be responsible for providing expert advice and representation in complex commercial disputes.Key Responsibilities:Provide strategic advice to clients on global dispute resolution...


  • Brisbane, Queensland, Australia NC Legal Full time

    Job Title: Global Disputes 3-8 PQEAbout the Role:We are seeking an experienced Global Disputes lawyer to join our team at NC Legal. As a Global Disputes Specialist, you will be responsible for providing expert advice and representation in complex commercial disputes.Key Responsibilities:Provide strategic advice to clients on global dispute resolution...

  • Claims Consultant

    4 days ago


    Brisbane, Queensland, Australia GB - Global Full time

    About the RoleWe are seeking an experienced Claims Consultant to join our Accident and Health team at GB Global. As a Claims Consultant, you will be responsible for managing a portfolio of insurance claims, providing high-level customer service, and working closely with internal and external partners to ensure resolution.Key ResponsibilitiesManage a...


  • Brisbane, Queensland, Australia Gallagher - Global Full time

    About the RoleWe are seeking a highly skilled and experienced Finance Administrator to join our team at Gallagher Global. As a key member of our finance team, you will be responsible for providing accounts support to our broking and finance teams.Key ResponsibilitiesReceipting and allocation of client payments to invoices, including direct deposits, BPAY,...


  • Brisbane, Queensland, Australia Perenti Global Limited Full time

    {"h1": "Electrical Maintenance Opportunity", "p": "We are seeking an experienced Electrical Maintenance Specialist to join our team at Perenti Global Limited. As an Electrical Maintenance Specialist, you will be responsible for electrical maintenance, testing, inspections, breakdowns, and installations within our remote Australian operations.", "ul": [{"li":...


  • Brisbane, Queensland, Australia WSP Global Inc. Full time

    About the RoleWe are seeking a highly motivated and experienced Environmental Remediation Specialist to join our dynamic team at WSP Global Inc. as an Environmental Engineer specialising in Contaminated Site Remediation.Key ResponsibilitiesDesign and Implement Remediation Solutions: Develop and implement effective remediation strategies for contaminated...


  • Brisbane, Queensland, Australia Synaco Global Recruitment Full time

    Synaco Global Recruitment is seeking a skilled Waste Management Specialist to join our client's team in Emerald, QLD. About the Role: This is an exciting opportunity to be part of a nationally recognized company within the waste management industry. As a Waste Management Specialist, you will be responsible for operating collection vehicles and equipment,...


  • Brisbane, Queensland, Australia Synaco Global Recruitment Full time

    Job Summary:Synaco Global Recruitment is seeking a skilled Fabrication Specialist to join our client's team in the manufacturing of transport buses. As a key member of the production team, you will be responsible for welding lighter gauge steel and interpreting engineering drawings.Key Responsibilities:Perform high-quality welding tasks using MIG welds,...


  • Brisbane, Queensland, Australia WSP Global Inc. Full time

    About the RoleWe are seeking a highly motivated and experienced Environmental Remediation Specialist to join our dynamic team at WSP Global Inc. as an Environmental Engineer specialising in Contaminated Site Remediation.Key ResponsibilitiesDesign and implement remediation solutions across various sectors, including oil and gas, transport, manufacturing, and...


  • Brisbane, Queensland, Australia Torrens Global Education Services Pty Limited Full time

    About UsAt Torrens Global Education Services Pty Limited, we are committed to making a positive impact. As a certified B Corporation, we are part of a global network of forward-thinking organizations that leverage business for social good. We believe in the transformative potential of education to enhance lives, families, and communities. Our mission is to...


  • Brisbane, Queensland, Australia Global Payments Full time

    About the RoleWe are seeking a highly organized and detail-oriented Accounts Receivable Specialist to join our team at Global Payments. As a key member of our financial operations team, you will be responsible for providing exceptional account support to our valued clients.Key Responsibilities:Handle incoming calls and emails related to invoice or account...


  • Brisbane, Queensland, Australia Kentremovalsstorage Full time

    About the Role:Customer Service is our PriorityWe are committed to delivering exceptional customer service and are seeking a skilled Global Mobility Consultant to join our team. As a key member of our Corporate team, you will be responsible for providing outstanding customer service to our domestic and international clients.Key Responsibilities:Ensure...


  • Brisbane, Queensland, Australia Kentremovalsstorage Full time

    About the Role:Customer Service is our PriorityWe are committed to delivering exceptional customer service and are seeking a skilled Global Mobility Consultant to join our team. As a Global Mobility Consultant, you will be responsible for providing outstanding customer service to our corporate clients, ensuring their relocation needs are met with efficiency...


  • Brisbane, Queensland, Australia Kentremovalsstorage Full time

    About the Role:Customer Service is our PriorityWe are committed to delivering exceptional customer service and are seeking a skilled Global Mobility Consultant to join our team. As a Global Mobility Consultant, you will be responsible for providing outstanding customer service to our corporate clients, ensuring their relocation needs are met with efficiency...


  • Brisbane, Queensland, Australia Brisbane Veterinary Specialist Centre Full time

    About UsBrisbane Veterinary Specialist Centre (BVSC) is a leading specialist veterinary hospital in Australia, dedicated to providing exceptional care to pets and their families.Our TeamWe are a values-driven, purpose-built specialist veterinary hospital supported by an after-hours emergency and critical care service, with a culture of providing specialty...


  • Brisbane, Queensland, Australia Rentokil Initial Full time

    {"title": "Hygiene Service Specialist", "content": "Key ResponsibilitiesAs a Hygiene Service Specialist, you will be responsible for delivering exceptional service to our clients by maintaining the highest standards of cleanliness and hygiene in their facilities.Key responsibilities include:Providing routine servicing and maintenance of hygiene...


  • Brisbane, Queensland, Australia WSP Global Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Pumps and Pipes Engineer to join our team at WSP Global Inc. as a Principal Pumps and Pipes Engineer.Key Responsibilities:Lead the design delivery of our suite of pumps and pipes related projects, ensuring timely and within-budget completion.Engage in study development, engineering, and project...


  • Brisbane, Queensland, Australia Mader Group Full time

    About Mader Group:We are a leading global maintenance specialist dedicated to delivering exceptional services to the mining industry. Our team of skilled professionals is passionate about providing top-notch maintenance solutions to our clients.The Mader Group Difference:Global Reach: With over 530 sites across the globe, we offer unparalleled access to...


  • Brisbane, Queensland, Australia Orica Full time

    About OricaAt Orica, it's the power of our people that drives innovation and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become a world leader in mining and civil blasting with a diverse team of more than 13,000 across the globe. It's an exciting...