Career Opportunities: Eligibility Officer

2 weeks ago

Adelaide, South Australia beBeeEligibility Full time $101,471 - $129,896
Job Opportunity:

EML is a leading workers compensation and personal injury claims management business.

Our goal is to help people get their lives back through ongoing support during their return-to-work journey.

We continue to experience growth and now have over 4,000 dedicated employees.

We foster a learning culture that allows us to continually invest in our employees ensuring a long-term career here.

The Role:

As an eligibility officer you will play a key role in the initial stages of a claim lodgement shaping the claims experience for both workers and employers as they determine whether to accept or reject a claim.

This role involves investigating strategising managing and gathering information and evidence to support sound decision making with respect to the claim outcome.

Responsibilities:
  • Manage inbound and outbound calls and direct customer queries accordingly while requesting information to assist in the liability assessment process
  • Proactively manage claim determinations for complex claims ensuring that information is actioned accurately and consistently
  • Assist the worker and employer with the claim process and provide support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery
  • Develop and implement effective strategies to support the achievement of key performance and remuneration measures
About You:

Strong customer service focus with excellent written and verbal communication skills and the ability to analyse information to make a decision in line with the Return to Work Act

High attention to detail and organisational skills with the ability to problem solve and make informed decisions

Tertiary studies in business law or allied health are advantageous

Previous experience in a similar role within workers compensation or insurance with previous experience within a legal environment would also be advantageous but not mandatory

What We Offer:

We stand together as equals EML is an equal opportunity employer so by coming to work for us you will be part of a culture that celebrates diversity and inclusion

We are committed to maintaining a workplace where everyone feels valued and where we show respect integrity and honesty

Our company provides career opportunities and great employee benefits including

  • A vibrant collaborative innovative team culture
  • Flexibility with opportunity to work from home when you are fully trained in your role
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our rewards hub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Company-wide events to celebrate success
  • Quarterly reward and recognition awards
  • Up to 16 weeks paid parental leave plus super

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