Occupational Rehabilitation Specialist

4 weeks ago

Tamworth, New South Wales, Australia WorkFocus Australia Full time
About the Role

We are seeking a highly skilled Injury Management Specialist to join our Regional WorkFocus team. As a key member of our team, you will play a vital role in delivering services and implementing Service Agreements with our largest customers.

Key Responsibilities
  • Maintain quality across customer accounts, adhering to SLA requirements for rates, costs, and durations.
  • Implement services as per Customer SLAs, ensuring seamless delivery and customer satisfaction.
  • Coach and develop team members to undertake work in accordance with customer requirements, promoting a culture of excellence.
  • Conduct internal and external customer critical case reviews to drive strategy and optimize rehabilitation outcomes.
  • Represent WorkFocus Australia at public forums and committees, showcasing our expertise and commitment to excellence.
Qualifications and Experience

To be successful in this role, you will require:

  • Qualifications and registration in Occupational Therapy, Physiotherapy, Exercise Physiology, Psychology, or Rehabilitation Counselling.
  • Significant occupational rehabilitation industry experience, with a strong reputation and profile within the sector.
  • Demonstrated experience in delivering occupational rehabilitation services and strategic management of a portfolio.
  • Customer service orientation, with experience managing customer service agreements and driving customer satisfaction.
  • Demonstrated ability to independently generate referrals and build a strong portfolio.
  • Strong communication and interpersonal skills, with experience training, coaching, and developing others.
  • Willingness to travel, with a valid driver's license and reliable vehicle.
What We Offer

As a valued member of our team, you can expect:

  • Truly flexible working arrangements, allowing you to set your own schedule and work in a way that suits you.
  • Opportunities for professional development and growth, with a focus on mentoring and learning from our multi-award-winning team.
  • Multiple career pathways and opportunities for advancement, with 90% of our leadership team promoted from within.
  • Generous financial incentives program, recognizing and rewarding your impact and contributions.
  • Paid parental leave and additional employer benefits package, including salary sacrificing, fitness passport, and novated leasing.

At WorkFocus Australia, we are committed to empowering people to return to better health and life. Join our team and be part of a dynamic and supportive environment that values diversity, inclusion, and excellence.

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