Trade Expert for Gas Appliances

1 week ago


Melbourne, Victoria, Australia Rinnai Full time

Company Overview:

Rinnai Australia is a rapidly growing organisation that continues to invest heavily in Australian manufacturing and the latest technologies.

Job Title: Technical Customer Service Representative

Location: South East suburbs, Melbourne, Australia

Salary: $90,000 - $120,000 per annum (commensurate with skills and experience)

About the Role:

This exciting opportunity has arisen for an experienced tradesperson to provide technical advice and remote support in the THD department for associated branded products.

You will liaise with key internal stakeholders, including Engineering, Distribution, Service, and Sales departments, to provide timely product operation and service information, maintenance, and diagnostic guides to our customers.

You will also provide specialist technical help desk support for Gas Heating products and related ducted reverse cycle heating and cooling systems.

What We're Looking For:

  • Trade qualifications in plumbing and gasfitting
  • Installation experience with gas ducted heating systems and related equipment
  • Intermediate general computer skills and competency using the Microsoft Office suite
  • Confident, courteous telephone techniques
  • Excellent verbal and written communication skills
  • Excellent customer service focus
  • Experience in refrigerated air conditioning would be an advantage

What's On Offer:

In return for your dedication, knowledge, and hard work, we offer a competitive salary and excellent company benefits, including an onsite gym, generous product discounts, and additional personal insurance products.


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