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Technical Support Specialist
1 week ago
About the Company:
">Snowplow is a global leader in customer data infrastructure (CDI) for AI, enabling every organization to own and unlock the value of its customer behavioral data.
">The Role:
">We are seeking a highly skilled and motivated Customer Support Engineer to join our team at Snowplow. As a Customer Support Engineer, you will be responsible for providing exceptional technical support to our global customer base.
">Your Key Responsibilities:
">- ">
- Provide timely and effective technical assistance to customers via email, phone, and other communication channels.">
- Analyze complex technical issues and provide solutions or escalate to senior engineers as needed.">
- Develop and maintain in-depth knowledge of Snowplow's products and services, including their features, benefits, and limitations.">
- Work closely with cross-functional teams, including sales, marketing, and product development, to ensure seamless customer experiences.">
- Stay up-to-date with industry trends and emerging technologies to continually improve technical skills and expertise.">
Requirements:
">To be successful in this role, you will need to possess:
">- ">
- Excellent problem-solving and analytical skills.">
- Strong communication and interpersonal skills.">
- In-depth knowledge of cloud technologies, such as AWS and GCP.">
- Experience working with real-time event data and data analytics.">
- A passion for delivering exceptional customer experiences.">
- Ability to work effectively in a remote team environment.">
What We Offer:
">Snowplow offers a competitive compensation package, flexible working arrangements, and opportunities for professional growth and development.
">Location:
">This is a fully remote role, but we are specifically looking to hire in Western Australia (Perth) where you will have the opportunity to work closely with our technical teams in the same region.
">Working Hours:
">Monday-Friday UTC+8 (approx working hours 8am-5pm local).
">If you are passionate about delivering exceptional customer experiences and have a strong background in technical support, please get in touch.
