Technical Support Specialist

1 week ago


Perth, Western Australia Serco Full time

About Our Team

Serco is a global company that delivers impactful solutions to address some of the world's most urgent and complex challenges. We bring together the right people, technology, and partners to create value for our clients.

Our team at Fiona Stanley Hospital is dedicated to providing exceptional customer service and support to our clients. We are seeking a highly skilled and motivated Technical Support Specialist to join our team.

Job Description

  • Provide technical support and services to our clients primarily in the area of End User Computing.
  • Ensure end-to-end management of incidents and requests.
  • Provide initial technical triage and resolution at first contact where possible.
  • Provide high-quality technical support and customer service.
  • Act in accordance with agreed and documented processes and procedures.

Requirements

  • Prior experience in a technical customer service role.
  • Experience working within a Helpdesk/Service desk environment.
  • Excellent troubleshooting and problem-solving skills.

Benefits

  • Opportunities for professional growth and development.
  • Supportive work environment with trusted leadership that values diverse perspectives.
  • Access to cutting-edge technology and tools.
  • Long-term, secure employment with a global company.


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