Endpoint Technology Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeTechnical Full time $90,000 - $120,000
Key Role in Endpoint Management

The End User Computing Analyst plays a pivotal part in the successful deployment and maintenance of endpoint devices for MedHealth. This critical position ensures seamless user experience by guaranteeing efficient, secure, and business-aligned end-point technology.

Responsibilities include:

  • Overseeing the lifecycle of end-user devices, encompassing upgrades, patches, and replacements.
  • Designing and maintaining device images for swift deployment to devices and systems.
  • Ensuring operating systems are properly deployed, updated, and secured.
  • Installing, updating, and managing business-critical software applications.
  • Providing escalation and troubleshooting services for issues with operating systems, hardware, and software applications.
  • Verifying that all endpoint devices meet stringent MedHealth standards and comply with regulatory requirements.
  • Effectively monitoring and tracking the health of end-user devices, applications, and overall performance.
Essential Qualifications and Skills
  • Minimum 2 years' experience in a similar capacity.
  • Detailed knowledge of Operating Systems and Hardware.
  • Experience utilizing Intune for MAM and MDM.
  • In-depth understanding of Autopilot configuration for devices.
  • Practical experience with software deployment and patching.
  • Scripting or automation skills, such as PowerShell.
  • Strong technical troubleshooting abilities.
  • Familiarity with third-party patching applications (e.g., Patch My PC).
  • Understanding of networking and security principles.
  • Working knowledge of Group Policy, including application whitelisting.
  • Excellent organisational and communication skills.
  • Experience with management portals (e.g., Knox, HP Connect, Teamviewer Console).
  • Experience utilizing a ticketing system (e.g., Fresh Service) for Incidents, Requests, and Change Management.

By excelling in this role, you will be instrumental in delivering exceptional IT experiences to MedHealth users, ensuring seamless integration and optimal performance of end-point technology.

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