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Customer Service Representative
2 weeks ago
Job Title: Customer Service Representative
We are seeking a customer-focused professional to provide timely and courteous support to customers via email or phone, adhering to service level agreements.
This role involves delivering accurate product information to resolve basic to moderately complex customer issues, while maintaining a positive attitude in all interactions.
The ideal candidate will possess strong communication skills, be able to triage customer tickets, and escalate complex issues to senior team members when necessary.
- Key Responsibilities:
- Respond to customer inquiries in a prompt and courteous manner
- Resolve customer complaints in a fair and efficient way
- Provide product information and troubleshooting assistance to customers
Required Skills and Qualifications:
- Essential Skills:
- Strong communication and interpersonal skills
- Able to work in a fast-paced environment
- Good problem-solving and analytical skills
Benefits:
- What We Offer:
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A supportive and collaborative team environment
Others:
We are an equal opportunities employer and welcome applications from diverse candidates. If you have the required skills and qualifications, we encourage you to apply for this exciting opportunity.
