Medical Frontline Representative

19 hours ago

Mandurah, Western Australia beBeePatientCare Full time $65,000 - $85,000
Job Title: Medical Frontline Representative

The organisation is seeking a skilled Medical Frontline Representative to join their team on a part-time fixed-term contract.

This role will involve representing the organisation as the first point of contact for patients, delivering high standards of service and responding to patient enquiries in an efficient and sensitive manner. Key responsibilities include:

  • Representing the organisation at the front desk and providing exceptional customer service to patients.
  • Answering telephone calls, responding to patient enquiries, and booking appointments while maximising available slots.
  • Informing patients of relevant preparation requirements, costing estimates, and presenting relevant concession cards.
  • Actioning patient referrals as part of a multi-disciplinary team.

The ideal candidate will have previous experience working as a medical receptionist using patient entry or bookings systems, excellent communication skills, and a passion for quality patient care and the healthcare industry. They should also possess a keen eye for detail, the ability to work autonomously and as part of a team, and proven competency with technology and multiple platforms.

As a member of the team, you will have access to ongoing training and opportunities for growth and development, as well as a range of benefits including the THRIVE Wellbeing Program and Employee Assistance Program.

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