Visionary Regional Service Delivery Director

5 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $130,000
Regional Service Delivery Director

This is an exciting opportunity for a senior experienced leader who enjoys leading a cohesive team and growing the next level of leaders.

We are seeking a dynamic and results-oriented Regional Service Delivery Director to lead and elevate our customer-facing technical teams within the APAC region.

The ideal candidate will be a strategic leader with a strong technical aptitude, proven experience in managing diverse teams, and a passion for driving customer success and loyalty.

This role will be responsible for ensuring exceptional customer experiences from the initial technical engagement through successful onboarding, ongoing support, and ultimately, the widespread adoption of our software solutions.

About the Role:
  • Strategic Leadership: Develop and execute a regional service delivery strategy aligned with the company's overall goals, focusing on maximizing customer satisfaction, retention, and product adoption.
  • Team Management & Development: Lead, mentor, and develop regional teams encompassing technical pre-sales, customer onboarding and activation, technical support, and product adoption specialists.

The Regional Service Delivery Director will work closely with Sales, Account Management, and Marketing APAC teams to ensure a seamless customer journey and alignment within the team.

The successful candidate will have a strong understanding of software implementation methodologies, customer support best practices, and product adoption strategies.

Key Responsibilities:
  • Drive the delivery of high-quality and timely technical support, ensuring efficient issue resolution, proactive communication, and a focus on exceeding customer expectations.
  • Develop and implement strategies to drive product adoption, working closely with the Account Management team to identify opportunities for expansion and ensure customers realize the full value of our solutions.
  • Establish key performance indicators (KPIs) and develop regular reports to track team performance, identify trends, and provide insights to senior leadership.

What You Need To Perform In This Job

  • Bachelor's degree in Computer Science, Engineering, or a related technical field.
  • 5 + years of progressive experience in customer-facing technical roles within a software company, with at least 3 years in a leadership capacity.

Benefits:

  • Wellness: $500 annual Wellness fund for mental/physical health and office-related expenses.
  • Additional Time Off: Enjoy an additional week of annual leave, along with three paid training days and two paid volunteer days.
  • Work Flexibility: Remote work options.
  • Family Support: Parental leave salary supplement.

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