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Customer Experience Liaison

2 months ago


Cassowary Coast Regional, Australia Informa Group Plc. Full time

{"h1": "Customer Experience Coordinator", "p": "At Informa Group Plc., we create global platforms for industries. Our events are not-to-be-missed annual gatherings where buyers and sellers build relationships, see and show products, and do business. We also provide year-round online platforms for companies to showcase their businesses and products, and for buyers to conduct research and generate valuable leads.", "ul": [{"li": "Assist international visitors in planning their trip to the exhibition, answering any questions they may have, and ensuring they have all the necessary information for a smooth visit."}, {"li": "Support the marketing team by promoting the exhibition's mobile application, explaining its features and benefits to visitors, and encouraging them to download and use the app for a better exhibition experience."}, {"li": "Maintain accurate records of all interactions with visitors, update visitor information if needed, and ensure all data is handled confidentially."}, {"li": "Conduct follow-up calls to ensure visitors have received all necessary information and address any additional queries or concerns they may have."}, {"li": "Gather feedback from visitors regarding their experience with the telemarketing process and the exhibition application, and provide insights and suggestions to the team for continuous improvement."}, {"li": "Work closely with the sales and marketing teams to align telemarketing efforts with overall exhibition promotion strategies."}], "h2": "Requirements", "ul": [{"li": "Educated to degree level or equivalent."}, {"li": "Previous experience in telemarketing, customer service, or a similar role."}, {"li": "Experience in the exhibition or events industry is an advantage."}], "h2": "Skills", "ul": [{"li": "Excellent verbal and written communication skills in English; proficiency in additional languages is a plus."}, {"li": "Strong interpersonal skills with the ability to build rapport with international visitors."}, {"li": "Proficient in using CRM software and other telemarketing tools."}, {"li": "Ability to work independently and as part of a team."}, {"li": "Strong organizational skills with attention to detail."}], "h2": "Attributes", "ul": [{"li": "Customer-focused with a friendly and professional demeanor."}, {"li": "Self-motivated and goal-oriented."}, {"li": "Flexible and adaptable to changing priorities."}]