Resource Industries Support Specialist
3 weeks ago
About the Role
Hastings Deering (Australia) Ltd is seeking a highly skilled Resource Industries Support Representative to join our team in Mackay. As a key member of our support team, you will be responsible for providing exceptional customer service and on-site support to a leading mining company.
Key Responsibilities
- Promote and adhere to all safety requirements on site and within the workplace
- Develop relationships with key customer stakeholders (Maintenance, Production, Engineering etc)
- Promote consistency by being a centralized point of contact
- Maximise Customer fleet performance through ownership of operate for reliability process, defect elimination strategies and implementation of reliability focused systems and training
- Create, implement and execute sales and account strategies
- Maintain and increase our market share of parts and service
- Communicate and manage challenges effecting fleet performance and satisfaction
- Manage, document and resolve customer issues and enquires
About You
You will bring the following skills and experience to the role:
- Trade Qualified or established technical aptitude
- Demonstrated customer management experience within the mining industry
- Experience in mining, mining services or heavy earthmoving industries
- Strong commitment to Safety and continuous Improvement
- Proactive approach to sourcing solutions
- Positive attitude to developing the business through a team approach
About the Benefits
- A rewarding career with diverse opportunities
- A competitive remuneration package
- Commission structure
- Support vehicle provided
- Salary Continuance Insurance
- Employee Assistance Program for employees and their families
- Discounts on private health, vehicles, travel and more
- A culture of inspiration, innovation, collaboration and execution
- Ongoing training & support to further your career
- Annual salary reviews
How to Apply
For any enquiry, about this role, please contact Celeste Middleton | Talent Acquisition Partner at celeste.middleton@hastingsdeering.com.au
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