Resource Industries Support Specialist

6 days ago


Mackay, Queensland, Australia Hastings Deering (Australia) Ltd Full time

About the Role

Hastings Deering (Australia) Ltd is seeking a highly skilled Resource Industries Support Representative to join our team in Mackay. As a key member of our support team, you will be responsible for providing exceptional customer service and on-site support to a leading mining company.

Key Responsibilities

  • Promote and adhere to all safety requirements on site and within the workplace
  • Develop relationships with key customer stakeholders (Maintenance, Production, Engineering etc)
  • Promote consistency by being a centralized point of contact
  • Maximise Customer fleet performance through ownership of operate for reliability process, defect elimination strategies and implementation of reliability focused systems and training
  • Create, implement and execute sales and account strategies
  • Maintain and increase our market share of parts and service
  • Communicate and manage challenges effecting fleet performance and satisfaction
  • Manage, document and resolve customer issues and enquires

About You

You will bring the following skills and experience to the role:

  • Trade Qualified or established technical aptitude
  • Demonstrated customer management experience within the mining industry
  • Experience in mining, mining services or heavy earthmoving industries
  • Strong commitment to Safety and continuous Improvement
  • Proactive approach to sourcing solutions
  • Positive attitude to developing the business through a team approach

About the Benefits

  • A rewarding career with diverse opportunities
  • A competitive remuneration package
  • Commission structure
  • Support vehicle provided
  • Salary Continuance Insurance
  • Employee Assistance Program for employees and their families
  • Discounts on private health, vehicles, travel and more
  • A culture of inspiration, innovation, collaboration and execution
  • Ongoing training & support to further your career
  • Annual salary reviews

How to Apply

For any enquiry, about this role, please contact Celeste Middleton | Talent Acquisition Partner at celeste.middleton@hastingsdeering.com.au



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