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Technical Service Desk Agent

1 week ago

Adelaide, South Australia Specsolutions Full time
  • Key Responsibilities:
  • Deliver specialised technical support via phone and email in a helpdesk environment.
  • Troubleshoot and resolve complex technical issues, escalating where necessary.
  • Maintain detailed logs of interactions and resolutions.
  • Build and maintain expert knowledge of supported applications and systems.
  • Provide user updates during issue resolution and negotiate timeframes for solutions.
  • Contribute to process improvements to enhance service delivery.