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Technical Service Desk Agent
1 week ago
- Key Responsibilities:
- Deliver specialised technical support via phone and email in a helpdesk environment.
- Troubleshoot and resolve complex technical issues, escalating where necessary.
- Maintain detailed logs of interactions and resolutions.
- Build and maintain expert knowledge of supported applications and systems.
- Provide user updates during issue resolution and negotiate timeframes for solutions.
- Contribute to process improvements to enhance service delivery.