Account Manager

4 days ago


Adelaide, South Australia ASI Solutions Full time
About ASI Solutions

Empowering Businesses with Technology and Expertise

Our Vision

At ASI Solutions, we strive to be the trusted partner for businesses seeking to harness the power of technology. Our team of experts delivers innovative solutions that drive growth, efficiency, and success.

The Role

We are seeking a detail-oriented Account Manager to provide administrative support to our Sales team and external stakeholders. This role is a permanent full-time opportunity within our Adelaine office.

Key Responsibilities
  • Prepare quotes, proposals, and process customer orders in a timely and accurate manner.
  • Coordinate with purchasing and accounts to fulfill orders efficiently.
  • Maintain and update templates for client correspondence to ensure consistency and professionalism.
  • Secure and update client correspondence, ensuring all interactions are well-documented and easily accessible.
  • Review and update our CRM database regularly to ensure accurate and up-to-date information.
  • Prepare costing spreadsheets to facilitate informed decision-making.
  • Monitor progress on sales activities through regular follow-ups.
  • Follow up on back orders with internal teams and vendors to resolve any issues promptly.
  • Communicate with customers about previous day orders and con-note details to maintain transparency.
  • Generate reports for customers to keep them informed about their orders.
  • Manage incoming and outgoing deliveries to ensure smooth logistics.
  • Process new/renewals for Domains and SSL Certificates to maintain our clients' online presence.
A Bit About You
  • Demonstrated understanding and experience in a Sales Support or Inside Sales role, preferably in the IT industry.
  • Proficiency in Microsoft Office Suite and ability to deliver presentations effectively.
  • Good working knowledge of health and safety requirements to ensure a safe working environment.
  • Commitment to providing exceptional value and service to our customers, driving customer satisfaction and loyalty.
  • Ability to work effectively as part of a fast-paced team environment, collaborating with colleagues to achieve common goals.
  • Good problem-solving skills to address complex issues and find creative solutions.

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