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Customer Service Reviewer

3 weeks ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $35,000 - $55,000

We are looking for Customer Service Reviewers to conduct observational studies in retail environments.

This work involves visiting outlets, observing store presentation, service quality and customer experience, then completing an online survey about the encounter.

The ideal candidate has a keen eye for detail and strong analytical skills, is reliable, communicates effectively and has access to the internet.

Surveys can take anywhere from 10 minutes to 60 minutes to complete.

Our organisation helps leading retailers understand their customers' experiences. You can play a key role in providing valuable feedback to our clients

Responsibilities
  • Conduct observational studies in retail environments.
  • Maintain accurate records of observations.
  • Complete an online survey about the encounter.
Qualifications
  • Excellent analytical and observational skills.
  • Strong communication and organisational skills.
  • Access to the internet.

You will be part of a team that conducts research to help businesses improve their customer experience.