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Hospitality Team Member

1 week ago

Melbourne, Victoria, Australia Oaks Hotels, Resorts & Suites Full time
Hospitality Career Opportunity
Oaks Hotels, Resorts & Suites is a leading hospitality company with a reputation for excellence. We are seeking a skilled Guest Service Agent to join our team at Oaks Melbourne on Collins Hotel. As a key member of our front desk team, you will be responsible for providing a warm and welcoming experience for our guests, ensuring smooth check-ins and check-outs, and offering personalized recommendations to enhance their stay.

Salary and Benefits
The hourly rate for this position includes:
• Monday - Friday: $24.98
• Saturday: $31.23
• Sunday: $37.47

Key Responsibilities
• Provide exceptional customer service to guests upon arrival and throughout their stay
• Process guest reservations, updates, and special requests with accuracy and efficiency
• Communicate effectively with guests, colleagues, and stakeholders via various channels
• Resolve guest issues promptly and professionally

Requirements
To succeed in this role, you will require the following skills and qualifications:
• Demonstrated background in delivering high-quality service in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Polished and professional presentation, reflecting the values and standards of our organization

Why Work with Us?
Oaks Hotels, Resorts & Suites is committed to creating a positive and supportive work environment that allows our team members to thrive and deliver exceptional results. We offer a range of benefits and career growth opportunities to help you achieve your goals.