Prospective Postgraduate Student Career Maker
2 days ago
This is an exciting opportunity for passionate individuals who are driven to connect students with transformative learning experiences.
As a Support Officer, you will be at the forefront of student engagement—providing tailored advice, nurturing leads, and delivering exceptional service to prospective postgraduate students.
- Engage with prospective students via multiple communication channels including phone, email, SMS and at recruitment events
- Build strong, trust-based relationships with prospective postgraduate students, providing individual guidance, conducting one-on-one consultations, applying a consultative approach to address objections and align solutions with individual goals.
- Support the Future Students team in delivering targeted initiatives such as events, outbound calling, and conversion campaigns to drive applications and enrolments.
- Build and maintain effective relationships with internal stakeholders (e.g. Faculties, Admissions, Scholarships) to enhance product knowledge and resolve complex enquiries and enhance prospective student experience.
- Analyse engagement data to generate insights and improve conversion strategies.
- Supervise and support casual staff within the Contact Centre.
You bring experience in student recruitment, business development, or engagement, and you're skilled at building meaningful relationships and guiding prospective students through complex decisions.
The ideal candidate has a proven track record in managing and nurturing a pipeline of individual prospects, applying a consultative and student-centric approach to support conversion and drive enrolment outcomes.
Key Responsibilities:Primary Responsibilities: Provide tailored advice and support to prospective postgraduate students, engage with them via multiple communication channels, build trust-based relationships, deliver exceptional service, and analyse engagement data to improve conversion strategies.
Secondary Responsibilities: Work collaboratively with internal stakeholders, enhance product knowledge, resolve complex enquiries, and supervise and support casual staff within the Contact Centre.
Required Skills and Qualifications- Degree in business, marketing, communications or equivalent and/or substantial relevant experience.
- Experience working in the higher education sector with an understanding of the prospective student experience in postgraduate and post experience courses.
- Experience working in student recruitment, business development and sales, with proven experience in influencing decision-making processes.
- Excellent interpersonal and communication skills (verbal and written).
- Strong analytical skills with experience in collating data and generating insights for reports and presentations.
- Experience working with Customer Relationship Management (CRM) systems.
This role offers a unique opportunity to work in a dynamic and fast-paced environment, where you can make a real impact on the lives of students.
As a Support Officer, you will have the chance to develop your skills and expertise, work with a talented team, and contribute to the success of our organisation.
Others*Please note that this role requires criminal checks.
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Sydney, New South Wales, Australia Macquarie University Full timeJoin to apply for the Prospective Postgraduate Student Support Officers role at Macquarie University3 days ago Be among the first 25 applicantsJoin to apply for the Prospective Postgraduate Student Support Officers role at Macquarie UniversityGet AI-powered advice on this job and more exclusive features.$86,087 per annum (HEW Level 5), plus 17% Super and...
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Sydney, New South Wales, Australia Macquarie University Full timeJoin to apply for the Prospective Postgraduate Student Support Officers role at Macquarie University3 days ago Be among the first 25 applicantsJoin to apply for the Prospective Postgraduate Student Support Officers role at Macquarie UniversityGet AI-powered advice on this job and more exclusive features.$86,087 per annum (HEW Level 5), plus 17% Super and...
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