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Claims Administration Specialist
2 weeks ago
Job Opportunity: Claims Administration Specialist
The role of the Claims Administration Specialist is to provide administrative support to claims managers engaged in liability investigations. Key responsibilities include reviewing the status of claims, progressing claims by gathering outstanding information, and managing email inboxes and referrals.
- Provide clients with updates on their claims, request outstanding information, explain the claim journey via email, phone, letter, and SMS.
- Follow up outstanding documentation and maintain orderly claims management practices regarding status.
- Respond to requests within a timely manner and manage incoming calls.
- Document management, placing appropriate documentation onto clients' electronic files.
- Meet all performance metrics on a weekly basis focusing on the expected number of claim updates to be completed.
Essential Skills:
- Strong administrative and organisational skills.
- Ability to learn and work with multiple data systems.
- Experienced user of MS Office.
- High typing accuracy and attention to detail.
- High-level client service skills, including phone and written contact with clients and internal/external stakeholders.
Benefits:
- This role offers opportunities for career growth and development.
- A dynamic and supportive work environment.
Eligibility:
- Candidates must be Australian Citizens.
- Be willing to undergo relevant security checks.
Diversity and Inclusion:
- We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds, and people with disability.
- We will provide reasonable adjustments for individuals with disability throughout the recruitment process.
How to Apply:
- Click below to 'Apply Now' or call our Recruitment team for more information.
- New applicants may be asked to provide additional information including work rights status via a survey link.
