Client Success Expert

6 days ago


Sydney, New South Wales, Australia TikTok Full time

TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

As a member of our Industry Operations Team, you will be part of creating together and growing together. That's how we drive impact - for ourselves, our company, and the communities we serve. We believe in courage and status quo? Never. At TikTok, we create together and grow together.

In this role, you will be responsible for providing consultative sales in a fast-paced environment. You will need to have a good understanding of digital media and marketing landscape; specialized vertical knowledge in 3C, Food, or Tech industries is a plus.

You will work closely with cross-functional teams to provide holistic solutions that cover product knowledge, vertical expertise, and market-level insights. As a Consultant to clients and internal stakeholders, your responsibilities will include keeping up-to-date with product developments, market landscape, vertical movements, and competitor activities.

Experience in account management/client services roles in digital marketing is required. You will drive and facilitate the adoption of Pixels, MMPs, and TikTok Shop where applicable. Additionally, you will put together narratives, workshops, and business reviews to educate and upskill clients in charting the way forward.

Establish the value of TikTok as a part of a brand's media mix and communication strategy. Manage and grow post-sale relationships with brands and their corresponding agency teams. Sense-check/challenge media plans and provide suggestions to set clients up for success.

Take responsibility for campaign setup checks, performance monitoring, and optimization suggestions for every client in the book of business. Own conversations around Always On content and Performance objectives to support the Brand Partnerships team in revenue attainment.

Gather, analyze, and present data alongside insights and actionable next steps as part of post-campaign reporting or account audits. Prioritize tasks by urgency level and impact in alignment with Brand Partnerships Managers.

Build trusting relationships and robust communication with internal teams and external client & agency teams to ensure sustained growth of accounts. Understand the scope of various cross-functional teams and whom to approach for what purpose.

Push through product adoption, programs, and packages built around specific company or market-level priorities. Having an equal stake in Account & Opportunity planning, and working together with the Brand Partnerships team to come up with innovative solutions and strategies.

Track revenue attainment and impact of client activities on Book of Business, individually and as a team. Share client/market/vertical learnings and knowledge across Client Solutions Teams, and beyond where pertinent, through case studies or other ad hoc sharings.



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