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IT Support Specialist

2 months ago

Brisbane, Queensland, Australia Humanised Group Full time
{"title": "Onsite IT Support Engineer", "description": "About Humanised Group

We're a dynamic MSP with a strong focus on career progression and staff development. Our unique structure and go-to-market service offering make us an ideal choice for engineers looking to fast-track their careers.

As an Onsite Support Engineer, you'll work across two separate sites and IT teams, gaining exposure to a wide range of technologies and experiences.

Key Responsibilities
  • Provide L1 and L2 support for customers across multiple sites
  • Rotate between sites on a weekly basis, covering 10-30km of Ipswich
  • Support a range of technologies, including Office 365, Windows Server, Microsoft Exchange, and Azure
Requirements
  • Recent experience in L1 and L2 support
  • Previous experience in an MSP environment is ideal
  • A car and driver's license
  • Excellent customer service and interpersonal skills
  • Experience supporting non-technical users
What We Offer
  • Microsoft Gold partner status
  • Paid certification and training
  • Structured inductions and training process
  • Regular 1-on-1 and career planning
  • A culture that values employee feedback and development
", "lang_code": "en-US"}