HVAC&R Customer Support Specialist

6 days ago

North Mackay, Queensland, Australia beBeeCustomerService Full time $50,000 - $75,000

Kirby HVAC&R is a leader in the Australian refrigeration & HVAC industry. As a leading wholesaler, we support our customers with their air-conditioning, commercial and industrial refrigeration needs.

We have an exciting opportunity for a Customer Service Representative to join our team.

We are committed to the safety, education and ongoing professional development of our people. In this role, you will receive:

A varied role. A mix between warehousing and customer service;

A competitive remuneration package including base salary + superannuation;

A great incentive program built to recognise that we all succeed together;

Career growth opportunities we offer genuine long-term career opportunities;

A committed team culture Our Values set the way in which we work – Committed, Engaged, Straightforward and United.

About your new role?
This is an excellent opportunity to obtain a secure, full-time position with a company that values its employees, offers a supportive working environment, and has a genuine desire to see our people succeed. The branch is open between the hours of 7-4:30 and offers the opportunity to work in a supportive and fun team environment.
Reporting structure:
Reporting to the Branch Manager, you will be responsible for:

Assisting in the management of stock;

General warehousing duties as required;

Operation of the forklift, including picking and packing;

Adhering to operational health and safety requirements;

Delivering products in a work vehicle to customers;

Internal sales procedures and counter service to our valued customers; and

Providing a high level of customer service.

What will make you successful?

To be successful in this role, the ideal candidate will possess:

Ability to maintain safe working environments for yourself, your team members and customers.

Ability to communicate effectively with colleagues and staff to ensure our customer's expectations are met or exceeded.

Positive and eager to learn attitude.

A Forklift licence (desirable, not essential; we will support).

Willingness to undergo a pre-employment medical (including a drug and alcohol assessment).

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