Dental Services Development Manager
7 days ago
We are seeking a skilled Additional Services Consultant to join our team in providing coaching and support to care home administrative teams. As an Additional Services Consultant, you will be responsible for maintaining and executing the Additional Services program, ensuring high-quality care with a personal touch.
Key Responsibilities:- Lead Additional Services Sales & Marketing within the Care Home
- Monitor resident satisfaction with the Additional Services program
- Maintain Additional Services Compliance with the Care Home
- Manage Third Parties and Vendors delivering Additional Services Products with the Care Home
- Maintain/update support resources and processes to deliver the Additional Services program
- Review of trends and outcomes of the periodic audits completed in care homes
- Support to Customer Services Consultants with using the compliance tools in each care home
- Provide the General Manager and Customer Service Consultant with Additional Services training and education
- Monitor General Manager and Customer Service Consultant effectiveness with Additional Services Sales
- In collaboration with the Resident Placement Team, drive uptake of the program and delivering education to all stakeholders
- Support and mentor Customer Service Consultants achieve compliance with Bupa Additional Services policies and process as well as the legislation
- A competitive salary range between $90,000 - $110,000 per annum, depending on experience
- A supportive, collaborative, and caring team culture
- Continual learning and development opportunities
- Flexible working arrangements
- Discounts on Bupa products
- Previous experience in a Customer Service or Sales role
- Proven track record to achieve set targets with consistent results
- Experience in effectively dealing with customers, including handling objections and complaints
- Excellent communication skills
- Demonstrated ability to contribute as a member of high-performing team
- Strong interpersonal and relationship management skills
- Ability to self-manage performance against business requirements
Bupa champions a unique agile culture that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.
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