Medical Services Coordinator

3 weeks ago

Brisbane, Queensland, Australia Qscan Radiologic Clinics Full time
About the Opportunity

We are seeking a dedicated and customer-focused Medical Services Coordinator to join our team in Clayfield, Brisbane.

This is a full-time or part-time opportunity to work in our high-volume inbound contact centre, providing exceptional patient care and service.

Job Description:
  • Serve as the first point of contact for patients and referrers, primarily over the phone, assisting with appointment bookings and general enquiries.
  • Manage patient referrals from our website and referring practitioners, with a strong focus on attention to detail and accuracy.
  • Ensure patients are well-prepared for their services by providing essential information, such as arrival times, appointment preparations, and cost estimates.
  • Maintain accurate patient records and facilitate pathology and previous imaging records to ensure a seamless patient experience.
About You
  • You are customer-focused, demonstrating empathy, care, and compassion as you find solutions for patients and referrers alike.
  • A strong communicator, you confidently interact with patients, referrers, and colleagues to achieve the best outcomes.
  • You are tech-savvy, with the ability to work accurately across various systems. Experience with Radiology Information Systems or Customer Management Systems is a plus.
  • Resilient and capable of thriving under pressure, you adapt quickly to change. Experience in a contact centre or medical administration is highly regarded.
What We Offer
  • A competitive salary range of $55,000 - $65,000 per annum, depending on experience.
  • A great team culture, where you will be supported to participate in personal and professional development programs.
  • Flexible Work Arrangements policy to help you achieve the ideal balance between work and personal responsibilities.
  • Access to our Employee Assistance Program to enhance your health and well-being.
  • A range of employee benefits, such as paid parental leave and annual flu vaccinations.

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