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Client Service Specialist

2 weeks ago

Townsville, Queensland, Australia beBeeAssessment Full time $81,809 - $91,923
Intake and Assessment Specialist

This role involves providing a specialist initial contact point for individuals seeking services and support related to family and relationship issues. The Intake and Assessment Practitioner will be responsible for initial contact, safety and needs assessment, client data entry, and scheduling of initial appointments with the relevant program.

Key Responsibilities Include:

  • Act as a central point for referrals and service responses for external stakeholders such as law enforcement agencies and community organizations.
  • Deliver intake and assessment services at our organization including pre-service safety and risk screening.
  • Take initiative in the review and refinement of intake and assessment functions, policies, and procedures.
  • Maintain comprehensive, professional, up-to-date client records and ensure confidentiality at all times.
  • Maintain knowledge and understanding of the application of state and federal legislation relevant to our organization's programs.
  • Participate and contribute to line management meetings, supervision, team meetings, and staff days as required.

The position requires flexibility and may involve performing other duties as nominated by the organization consistent with the classification descriptors detailed in relevant industry awards.

Required Qualifications & Experience:

The Position Requires:

  • Possession of a relevant degree in Social Work, Psychology, or Behavioural Sciences.
  • Demonstrated experience and knowledge of working in a client triage and/or intake service, including the ability to undertake risk assessments relating to suicidal ideation, domestic and family violence, and child protection concerns.
  • Excellent interpersonal and communication skills, including the ability to work effectively to network and collaborate with a wide range of professionals for referral pathways.
  • An understanding of relevant legislation, effective service delivery models, and the ability to work within such frameworks.
  • Highly developed organisational, time management, and administrative skills along with competency in computer applications.
  • A valid driver licence and ability to obtain and retain necessary clearances.

Desirable Qualifications:

Eligibility for membership with a peak professional association is desirable.

Benefits of the Role:

This role offers an opportunity to work in a dynamic and supportive environment, contributing to the development and implementation of effective services and support for clients.

Additional Information:

This role is part of a larger organization that provides a range of services and support to clients across various locations.

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