Cloud Service Delivery Lead

3 weeks ago

Brisbane, Queensland, Australia ARQ Group Full time
About the Role:

As a Cloud Service Delivery Lead at NCS Australia, you will play a pivotal role in ensuring client engagements are delivered to the highest standards. Collaborating with internal and external stakeholders, you will provide guidance and support across teams to meet contractual obligations. Partnering with clients to build strong relationships, you will understand their business needs and proactively identify opportunities to value-add to client engagements.

About You:
  • Previous experience in a similar leadership role within the managed services industry.
  • Proven experience in managed services delivery, with a strong understanding of service level agreements (SLAs), ITIL framework, and industry best practices.
  • Proven experience managing AWS & Azure Managed Service Provider status and Strategic Account plans.
  • Understanding of cloud computing, infrastructure as a service, platform as a service, and software as a service.
  • Strong understanding of managed services concepts, methodologies, and best practices.
  • Demonstrated ability to lead and motivate teams to achieve performance goals.
  • Strong analytical and problem-solving abilities, focusing on continuous improvement and proactive risk management.
  • Strong stakeholder management skills.
  • Excellent communication, negotiation, and relationship management skills.
  • Sound commercial acumen and an enabler in the business.
  • Ability to negotiate, motivate, influence, and build strong relationships.
  • AWS & AZURE certifications and experience.
  • Operational understanding of AWS and AZURE consoles, Service Now, Confluence, Jira, Microsoft DevOps.

Why NCS Australia:
NCS Australia is a team that values your growth and development. Our comprehensive global learning and development program will equip you with the skills and knowledge needed to succeed. Plus, you'll be mentored by some of the industry's best, and have access to a worldwide network of career opportunities. We take pride in our commitment to valuing and supporting our people and the communities we serve. Diversity, inclusivity, and being different are not just buzzwords for us - they are integral to our culture. We are dedicated to upholding Equal Employment Opportunity Principles and providing reasonable accommodations to all our applicants.

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