Pet Care Service Coordinator
3 weeks ago
We are seeking a compassionate and skilled Client Care Coordinator to join our team at InvoCare, Australia's leading provider of pet cremation services.
Key Responsibilities- Provide exceptional pet aftercare services with empathy and professionalism
- Manage client inquiries across various platforms, ensuring timely and effective communication
- Coordinate information between teams for smooth service delivery, including preparation, operation, and cremation
- Assist clients during viewings and collection of ashes with professionalism and empathy
- Prepare client viewing rooms to high standards, ensuring a clean and tidy environment
- Manage client payments through payment services like ZipPay, Afterpay, and Vet Pay
- Ensure accurate and timely data entry of client and veterinary information
- Exceptional customer service skills, with strong communication and interpersonal abilities
- Intermediate Microsoft Office experience, with proficiency in data entry and management
- Strong organizational skills, with ability to multitask and manage multiple priorities
- An ability to handle deceased pets professionally, when required
- Maintain a positive and professional attitude under pressure, with excellent time management skills
If you possess a compassionate nature, strong customer service skills, and a passion for delivering exceptional service, we encourage you to apply for this rewarding role.
Benefits- Reward and recognition programs to acknowledge outstanding performance
- Tailored induction and training programs to support your growth and development
- Well-designed and fitted-out locations with the latest facilities to enhance the client experience
- Networking opportunities across the business and with peers, promoting collaboration and knowledge sharing
- Birthday and paid parental leave, demonstrating our commitment to work-life balance
- Free access to an Employee Assistant Program, providing confidential support and guidance
- A diverse workplace culture that values equality and diversity
$65,000 - $75,000 per annum, depending on experience and location
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