Pet Care Service Coordinator

3 weeks ago


Brisbane, Queensland, Australia Invocare Full time
About the Role

We are seeking a compassionate and skilled Client Care Coordinator to join our team at InvoCare, Australia's leading provider of pet cremation services.

Key Responsibilities
  • Provide exceptional pet aftercare services with empathy and professionalism
  • Manage client inquiries across various platforms, ensuring timely and effective communication
  • Coordinate information between teams for smooth service delivery, including preparation, operation, and cremation
  • Assist clients during viewings and collection of ashes with professionalism and empathy
  • Prepare client viewing rooms to high standards, ensuring a clean and tidy environment
  • Manage client payments through payment services like ZipPay, Afterpay, and Vet Pay
  • Ensure accurate and timely data entry of client and veterinary information
Requirements
  • Exceptional customer service skills, with strong communication and interpersonal abilities
  • Intermediate Microsoft Office experience, with proficiency in data entry and management
  • Strong organizational skills, with ability to multitask and manage multiple priorities
  • An ability to handle deceased pets professionally, when required
  • Maintain a positive and professional attitude under pressure, with excellent time management skills
About You

If you possess a compassionate nature, strong customer service skills, and a passion for delivering exceptional service, we encourage you to apply for this rewarding role.

Benefits
  • Reward and recognition programs to acknowledge outstanding performance
  • Tailored induction and training programs to support your growth and development
  • Well-designed and fitted-out locations with the latest facilities to enhance the client experience
  • Networking opportunities across the business and with peers, promoting collaboration and knowledge sharing
  • Birthday and paid parental leave, demonstrating our commitment to work-life balance
  • Free access to an Employee Assistant Program, providing confidential support and guidance
  • A diverse workplace culture that values equality and diversity
Estimated Salary:

$65,000 - $75,000 per annum, depending on experience and location



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