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User Experience Strategist
2 weeks ago
Imagine creating a seamless digital experience that drives business growth and customer satisfaction. At ANZ, we're on a mission to transform our risk management processes using AI and data analytics.
About the OpportunityAs a Business Analyst for our Risk Transformation team, you'll have the chance to work on a groundbreaking digital application powered by AI agents. This innovative project aims to automate manual processes, delivering deep insights and improving accuracy.
About the RoleThis role requires a creative talent who can define future-state user journeys and translate them into a seamless, AI-driven product. You'll collaborate closely with cross-functional teams to build a platform that streamlines risk evaluation and delivers an exceptional experience for users.
As a Business Analyst, you are accountable for:
- Define Future-State Journeys: Lead workshops and discovery sessions to map user journeys, pain points, and opportunities for automation using AI agents.
- Bridge Business & Technology: Partner with risk business stakeholders, product & platform leaders, engineers, and UX designers to translate business requirements into scalable technical solutions.
- End-to-End Thinking: Drive the product lifecycle from ideation to deployment, ensuring alignment with ANZ's modern data and AI platform strategy while solving real business problems.
- User Experience Champion: Advocate for simplicity and elegance in design, ensuring the application is intuitive, accessible, and delightful for end-users.
- Technical Curiosity: Dive deep into AI/ML concepts, cloud platforms, and API integrations to facilitate informed decisions and challenge technical assumptions.
- Business Value Focus: Prioritise features that deliver measurable outcomes, balancing innovation with safety, regulatory compliance, and risk management needs.
- Risk Process Automation: Design AI-driven workflows to safely automate the manual processes, reducing manual effort while enhancing accuracy and scalability.
- Continuous Improvement: Monitor post-launch performance, gather feedback, and iterate to refine the product's impact.
