Support Specialist

1 week ago

Canberra, ACT, Australia Peoplebank Australia Ltd Full time
{"Job Title": "Support Officer", "Job Description": "Job Summary

We are seeking a highly skilled Support Officer to join our team at Peoplebank Australia Ltd.

The successful candidate will be responsible for managing and supporting on-premises messaging infrastructure in a multi-forest distributed environment.

Key Responsibilities:

  • Manage and support messaging infrastructure
  • Integrate complex ICT infrastructure software and applications
  • Proactively maintain, patch and upgrade distributed enterprise
  • Develop and build defect remediation
  • Analyse, log, track, and resolve complex issues
  • Create and peer review Standard Operating Procedure documentation
  • Maintain and assist trainers with the training suite
  • Support level 1, 2 and 3 for all Minerva capable ships
  • Occasionally work offsite for training purposes
  • Certificate renewals and patching and change management
  • Work on call as part of a team
  • Manage incident priorities to ensure SLA's are not breached
  • Self-train and upskill with regards to Minerva specific applications
  • Update and create knowledge articles

Mandatory Skills and Experience:

  • Highly developed knowledge of Exchange and AD administration
  • Strong communication and interpersonal skills

Desirable Skills and Experience:

  • Familiarity with Nutanix, Fortinet, Cisco networking, HYKU, Citrix, Microsoft products, Titus, Liquidware, Ivanti, Red Hat, Tanium, Netbox, Carbon Black, ICINGA system monitoring, and Prometheus
  • Previous Minerva experience is desirable
  • Experience with ADF CIS reporting processes and procedures

This role is a contract position with extension options and starts as soon as possible. The role can be done in either Canberra or Sydney and will work mostly Mon - Fri business hours (40-hour week). On occasion, after-hours or weekend work may be required with prior negotiation and will rotate on-call work within the team.

Due to the highly sensitive nature of work to be done, candidates must be Australian citizens with active AGSVA Negative Vetting 2 (NV2) Security Clearance.

Please note: Only candidates that meet the above criteria will be contacted.

Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.

"}

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