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Branch Manager, Mt. Isa QLD
2 months ago
The Branch Manager will lead a team of 5-8 direct reports to provide exceptional customer service and drive revenue growth in the Mt. Isa region. This role requires a customer-centric leader who can develop and implement business plans to achieve regional profitability.
Key Responsibilities:
- Achieve customer acquisition, service, and retention for product lines and customer segments within the Branch.
- Develop and implement effective business plans to grow and improve regional profitability.
- Lead, train, coach, and motivate the Branch frontline team to support a culture of customer centricity, credit quality, processing efficiencies, and high performance-edge.
- Instil an environment that proactively seeks effective and efficient improvement solutions to regional and financial issues and challenges.
- Manage the region to meet audit, quality, and compliance objectives with corporate policies and procedures.
We're seeking a leader with:
- Leadership experience in a Branch environment.
- Demonstrated experience with exceptional customer service delivery through an operational function.
- Demonstrated experience in developing, leading, and coaching a high-performance team.
- Experience in roles requiring growth and retention of a customer base.
At ANZ, we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
To find out more about working at ANZ, visit ANZ Careers.
