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Safety and Compliance Expert
2 weeks ago
**Job Description**
As a Safety and Compliance Expert, you will be responsible for managing escalations, intense situations, and potentially time-sensitive cases. Your main goal will be to ensure the correct levels of customer care are provided.
**Key Responsibilities**
- Support the Incident Response team when managing cases and intervening when required.
- Communicate with drivers and riders involved in safety incidents with empathy and care.
- Actively review cases and perform case studies to identify solutions to prevent/mitigate scenarios from occurring again.
- Manage insurance claims to ensure the highest level of care is provided to our users.
- Liaise with local governments and ensure all processes meet regulations.
- Assist with ongoing investigations.
**Required Skills and Qualifications**
- Passionate about technology and innovation.
- Basic understanding of the transportation industry.
- 3+ years of prior professional experience in safety/risk management, compliance, public safety, critical operations, or customer service.
- Exceptional writing and verbal communication skills.
- Ability to work in a fast-paced environment while remaining calm and level-headed.
- Experience working independently in a minimally structured environment.
**What We Offer**
- A dynamic and collaborative work environment.
- The opportunity to make a meaningful impact on our users' experiences.
- Professional growth and development opportunities.
**Our Values**
- We create customer value.
- We are data-driven.
- We believe in win-win collaboration.
- We believe in integrity.
- We believe in diversity and inclusion.
