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IT Systems Engineer

2 months ago

Newcastle West, Limerick, Australia Samaritans Full time
About the Role

We are seeking an experienced IT Systems Engineer to join our team at Samaritans. As a key member of our technical team, you will be responsible for providing expert IT operational and security support for our organization and its agencies.

Key Responsibilities
  • Undertake problem diagnoses, correction, and escalated support of organization IT technologies and applications as required.
  • Participate in IT upgrades (hardware and software) and other general maintenance tasks.
  • Monitor new releases and patches to operating systems, hardware, and applications and make recommendations on implementation as well as testing strategies as required.
  • Provide specialized direct and, if required, escalated technical support from a central location.
  • Develop and maintain specialist knowledge and skill in focused areas and in supported products and the products associated with supported products, as required.
  • Negotiate timeframes for solution implementation with users and update users on progress during problem resolution.
  • Identify more complex technical issues for escalation to more senior staff/external vendors and effectively use the pre-established escalation process.
  • Evaluate and improve processes or project improvements to relevant parties within the organization to enhance the current use of products or reduce incoming support/call volume.
Requirements
  • Tertiary qualifications and/or certifications in IT-related disciplines.
  • 5 years of IT support experience.
  • Available to work on an on-call roster.
  • Knowledge of SQL Server, IIS, Active Directory, and other key Microsoft server technologies.
  • High-level specialist knowledge of basic IT products/applications.
  • Broad understanding of common desktop applications, systems administration, and network engineering.
  • A strong understanding of network protocols, particularly TCP/IP, and exposure to Wide Area Networks.
  • Solid experience in writing policies and procedures and other support documentation.
About Us

Samaritans is a faith-based organization serving the people of the Hunter and the Central Coast. We offer a leading Christian presence to our community through our parishes, four schools, Anglican Care, and our organization. Our vision is for people to flourish because of what we do, inspired by the way of Jesus. We provide a culturally safe environment for Aboriginal and Torres Strait Islander peoples and welcome all applications.