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Public Service Liaison Officer

1 week ago


Perth, Western Australia VenuesWest Full time
Job Description

The Customer Service Officer role is a critical position within our organisation, requiring a strong commitment to delivering exceptional customer service.

As a Customer Service Officer, you will be responsible for managing and resolving customer inquiries, complaints, and feedback.

You will work closely with colleagues across the organisation to ensure that customer needs are met and exceeded.

Key Responsibilities:

  • Manage customer inquiries through multiple channels (phone, email, face-to-face).
  • Resolve customer complaints in a timely and professional manner.
  • Develop and maintain relationships with customers and stakeholders.
  • Collaborate with colleagues to identify opportunities for service improvement.

To be successful in this role, you will need excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.