Department Lead

2 weeks ago

Sydney, New South Wales, Australia beBeeLeadership Full time $80,000 - $105,000
Job Overview:

This role entails leading a team within the Textiles Department, with an emphasis on delivering exceptional customer service and fostering a positive work environment.

Responsibilities:
  • Maintain high standards of customer service, ensuring every interaction is tailored to meet individual needs.
  • Provide guidance and support to team members, promoting a collaborative approach to achieving departmental goals.
  • Stay up-to-date on product knowledge and trends, sharing insights with colleagues to enhance sales and customer satisfaction.
  • Collaborate with management to optimize department performance, identifying areas for improvement and implementing effective solutions.
  • Work closely with the back-of-house team to ensure seamless product availability and minimize stock discrepancies.
Requirements:
  • Minimum 2-3 years' experience in a retail or similar industry setting.
  • Demonstrated ability to create and maintain a positive, inclusive work environment that prioritizes customer satisfaction.
  • Proven track record of driving KPIs and communicating effectively with stakeholders.
  • Excellent time management skills, ensuring daily priorities are met promptly and efficiently.
What We Offer:
  • Opportunities to work with prominent fashion brands and retailers.
  • A referral bonus scheme to recognize employee referrals.
  • Ongoing training and development opportunities to enhance career prospects.
  • The chance to progress across various business areas, including retail, support office, and distribution centre roles.
  • An attractive staff discount scheme, applicable to employees and their friends and family.
  • Access to our Employee Assistance Program and mental health champions.
  • A comprehensive parental leave policy for full-time employees.

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