Customer Experience Leader

2 weeks ago


Hervey Bay, Australia Hungry Jacks Full time
Restaurant Leadership Team Member

We are seeking a dedicated and driven individual to join our Restaurant Leadership Team as an Assistant Manager. This role is perfect for someone who is passionate about delivering exceptional customer experiences and leading a team to success.

About the Role

As an Assistant Manager, you will play a key role in ensuring that our customers receive the highest level of service and experience in our restaurants. You will be responsible for executing and monitoring promotional activities, employee development and leadership, store merchandising, stock management, and stock control.

Key Responsibilities
  • Lead a team of restaurant staff to deliver excellent customer service and achieve sales targets
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Maintain high standards of food quality and presentation
  • Monitor and control inventory levels and manage stock efficiently
  • Contribute to the development of new ideas and initiatives to drive business growth
Requirements

To be successful in this role, you will need:

  • Retail or hospitality leadership experience (preferable)
  • Passion for exceeding guest expectations
  • High level of energy and sense of urgency
  • Integrity and excellent communication skills
  • Exceptional organisational & time management skills
  • Strong verbal & written communication skills
  • Proven ability to adapt and learn quickly
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary package ($80,000 - $90,000 per annum)
  • Opportunities for internal promotion and career advancement
  • Extensive management and succession training
  • Competitive pay + penalty rates
  • Staff discounts
  • Opportunities for bonuses and incentives
About Us

Hungry Jack's is a fast-food chain with a passion for serving high-quality food to our customers. We believe in creating a positive and supportive work environment where our team members can thrive and grow.



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